Jacob McLaughlin
Westminster,CO
Summary
Customer Support Specialist with 4+ years of experience providing exceptional and enthusiastic service to consumers. I’m currently looking to leverage my skills and knowledge in customer support to a career in data analytics/digital marketing.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Marketing Team/Social Media Management/Livestream Host
Poetic Enterprises
07.2022 - Current
- Company Overview: https://poeticenterprises.com/
- Evaluate and accommodate to any issues or questions customers may have when booking services, purchasing clothing, digital products or promotions
- Market online and physical products via Instagram, Tik Tok And Youtube
- Create digital flyers, find target audiences based off engagement
- Create online paid promotions for musicians and record labels
- Consulted on over 500 artist music careers
- Manage an Active Media Page
- Manage an Online Community of 3.5k members
- Website management/marketing features
- Sell digital and physical products
- Book performances for traveling artist/record labels
- Host a successful weekly livestream via twitch
- Https://poeticenterprises.com/
Manager
Chippers Lanes
03.2021 - 07.2022
- Day to day management of building and staff
- Cash handling and accounting (preparing cash registers for the day, closing out the registers at night and entering accounting entries using the pos system, collecting reservation payments, collecting kiosk payments etc.)
- Opening and closing the facility
- Event coordinating and preparation
- Server (taking orders and delivering food)
- Bartending
- Host (seating guest, booking reservations and POS trained)
- Barbacking
- Cook (food prep, open/close kitchen)
- Axe throwing instructor
- Arcade attendant
- Lane mechanic (repairing broken bowling lanes, sweeping and maintaining quality throughout the shift)
- Over the phone customer service (assisting with any customer questions, including issues regarding payments or previous transactions, collecting deposit payments for corporate events)
Cook
Smashburger
08.2021 - 09.2021
- Prepared food at the grill and fryer
- Cleaned and sanitized kitchen daily
- Create and packaged To-Go food
- Assisted customers with any issues regarding their orders
Package Handler
FedEx Ground
05.2020 - 08.2020
- Loaded/Unloaded Boxes into trailers
- Scan and Label packages
- Operate tugger vehicles to transport packages around the building
- Repair and repackage broken units
CSR
FatCats
09.2018 - 11.2018
- Front desk assistance and register
- Game room attendant
- Assistant to party host
- Food runner
Education
FrontRange Community College
Ft. Collins, Colorado05.2021
High School Diploma -
GTC FrontRange
05.2020
Skills
- Customer Service
- People Skills
- Communication
- Social Media
- Management
- Canva Certified
- Web Design
- Adaptability
- Determination
- Self-motivation
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint resolution
- Customer satisfaction measurement
- Scheduling
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
References
- Anthony Tyler, 720-431-0450, Tony@PoeticEnterprises.com, https://poeticenterprises.com/
- Jason Gigilio, 720-935-5229
- Rianna Hobbs, 605-380-7477
- Curtis O., 720-592-7518
Languages
English
Native or Bilingual
Timeline
Customer Service Representative/Marketing Team/Social Media Management/Livestream Host
Poetic Enterprises
07.2022 - Current
Cook
Smashburger
08.2021 - 09.2021
Manager
Chippers Lanes
03.2021 - 07.2022
Package Handler
FedEx Ground
05.2020 - 08.2020
CSR
FatCats
09.2018 - 11.2018
High School Diploma -
GTC FrontRange
FrontRange Community College
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