Jacob Medeiros
Austin,TX
Summary
Focused on increasing revenue and customer satisfaction with a consultative and persistent approach. Profit-minded, polished and professional in all interactions. Resourceful in approaching each situations with a critical eye and devising innovative strategies for maximizing results.
Overview
6
6
years of professional experience
Work History
Client Success Manager
GrowRev Marketing Inc
05.2024 - Current
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
- Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.
- Mentored junior team members in best practices for managing complex accounts and exceeding client expectations.
Senior Media Manager
22squared
07.2021 - 05.2024
- Collaborated with creative teams to produce engaging content tailored to target demographics.
- Mentored junior team members, fostering a collaborative and positive work environment that encouraged ongoing professional development.
- Maintained strong relationships with key industry stakeholders, fostering collaboration and partnership opportunities.
- Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
- Supervised ad campaigns, reporting on results.
- Maximized ROI by continuously monitoring campaign metrics and adjusting strategies as needed.
- Developed training programs for media department, enhancing team skills and performance.
- Led digital team in brainstorming sessions, creating innovative campaign ideas that resonated with our target demographics.
- Reviewed marketing materials and documents for brand accuracy and trending design.
Social Media Manager
Trucept Marketing
11.2018 - 06.2021
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Crafted compelling copy for social media ads, driving increased website traffic.
- Coordinated with marketing team to align social media strategy with overall marketing objectives.
Education
Associate of Arts - Radio-TV-Film
California State University - Fullerton
Fullerton, CABachelor of Science - Software Engineering
Southern New Hampshire University
Hooksett, NH05.2026
Skills
- Client Engagement
- Project Management
- Data Analytics
- Stakeholder relationships
- Troubleshooting
- Marketing tools
- Staff Training
- CRM Software
- Social Media Marketing
- Multimedia Editing
Timeline
Client Success Manager
GrowRev Marketing Inc
05.2024 - Current
Senior Media Manager
22squared
07.2021 - 05.2024
Social Media Manager
Trucept Marketing
11.2018 - 06.2021
Associate of Arts - Radio-TV-Film
California State University - Fullerton
Bachelor of Science - Software Engineering
Southern New Hampshire University
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