Jacob Meece
Cincinnati,OH
Summary
Results-oriented guest experience leader with a strong track record in enhancing customer satisfaction in hospitality. Skilled in interpersonal communication and multitasking to deliver outstanding service. Identifies and resolves operational inefficiencies to improve guest experiences while leading teams to uphold high service standards.
Overview
7
7
years of professional experience
Work History
Guest Experience Leader
Spa at Palmer House
Chicago, Illinois
10.2022 - 05.2026
- Coordinated daily operations to streamline service delivery and enhance guest satisfaction.
- Trained staff on customer engagement and hospitality standards.
- Hired and led spa employees, managing performance to foster a high-quality service environment.
- Managed scheduling and appointments for guests efficiently.
- Enhanced guest feedback processes to identify service improvement opportunities.
- Assisted in maintaining spa cleanliness and organization standards.
Receptionist
James A. Glenn Writing Center
Cincinnati, Ohio
08.2019 - 05.2022
- Managed office duties including answering phone calls, responding to emails, scheduling appointments, maintaining calendar, inputting data, and filing to support daily operations
- Greeted clients and addressed inquiries to ensure a welcoming environment
- Guided newly hired team members through procedures to facilitate smooth onboarding
Game Guide
The Escape Game
Cincinnati, Ohio
04.2021 - 08.2021
- Guided participants through immersive escape room experiences.
- Supported guests during the game by offering clues and hints, ensuring smooth progression.
- Developed engaging narratives and puzzles for game scenarios.
- Trained new game guides on operational procedures and customer service.
- Welcomed guests and outlined activity details to enhance their experience.
Education
Bachelor of Science - Psychology
Xavier University, College of Professional Sciences
Cincinnati, Ohio05-2022
Skills
- Customer engagement
- Client management
- Service management
- Operational efficiency
- Scheduling coordination
- Team leadership and development
- Feedback analysis
Timeline
Guest Experience Leader
Spa at Palmer House
10.2022 - 05.2026
Game Guide
The Escape Game
04.2021 - 08.2021
Receptionist
James A. Glenn Writing Center
08.2019 - 05.2022
Bachelor of Science - Psychology
Xavier University, College of Professional Sciences