Jacob Meier
North Providence,RI
Summary
Seasoned Wine and Beverage Director known for highly productive and efficient task completion. Skilled in inventory management, beverage program development, and staff training to ensure top-notch service delivery. Excel in communication, leadership, and problem-solving, leveraging these soft skills to foster team cohesion and enhance customer satisfaction.
Overview
12
12
years of professional experience
Work History
Wine and Beverage Director
WeRoast Cafe and Craft Cocktail Lounge
Lincoln, RI
03.2024 - Current
- Developed new menu items and bar concepts in accordance with current trends.
- Managed inventory levels of all beverage products to ensure adequate stock was available at all times.
- Ensured quality control standards were met for all beverages served.
- Reviewed financial reports on a monthly basis in order to monitor budget performance against projected targets.
- Analyzed sales data on a regular basis in order to identify opportunities for increasing revenue or reducing expenses.
- Implemented operational procedures designed to improve efficiency while maintaining high levels of customer service.
- Conducted regular staff meetings in order to provide updates on changes within the industry or company policies and procedures that need to be followed.
- Provided leadership and direction to the wine and beverage team, developing positive relationships with staff, suppliers and customers.
- Developed training programs for bartenders and servers regarding product knowledge, responsible alcohol service practices, proper pouring techniques.
- Ordered supplies such as glassware, beer taps, liquor bottles, kegs and ice machines.
- Performed cost analysis on various types of wines and liquors in order to determine which brands should be stocked based on price point versus quality ratio.
- Monitored costs related to labor, ingredients and supplies in order to maintain profit margins.
- Established relationships with local wineries or breweries in order to secure exclusive deals not available elsewhere.
- Coordinated special events such as wine dinners or private parties by managing staffing needs and ensuring customer satisfaction.
- Researched industry trends related specifically to wine and spirits so that menus could be updated accordingly.
- Organized tastings and educational seminars for guests to increase knowledge of wines, spirits and other beverages.
- Preserved excellent levels of internal and external customer service.
- Attracted, recruited, and trained new employees.
- Purchased goods and ingredients needed to make beverages.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
Team-Lead and Manager
Bottles Fine Wine, Bin312 Wine Cellar, & The Den Wine and Spirits
01.2022 - Current
- Maintaining the structural wellbeing of the entire store
- Managing the entire staff
- Keeping the staff engaged with customers
- Maintaining the inventory of the entire store throughout the course of the entire day
- In charge of making sure the store is opened and fully closed properly (counting all the cash drawers, locking up, cleaning the entire store, etc)
- Making sure the store is fully stocked at all times
- Maintaining the inventory counts of all wine and spirits, predicting sale patterns, etc
- Hosting Wine and Spirit tastings for the public
- Participating in Wine and Spirit tastings with liquor representatives for possible new inventory.
- Ensured compliance with company policies and procedures throughout the team.
- Ensured proper maintenance of equipment such as POS systems, scales, refrigerators and freezers.
- Monitored cash flow throughout the day and ensured accuracy of transactions at point-of-sale terminals.
- Evaluated employee performance regularly through one-on-one meetings and formal reviews.
- Assisted customers with selecting appropriate wines for their meals or special occasions.
- Conducted staff training sessions on proper wine service procedures.
- Tracked sales data in order to identify trends in customer preferences.
- Shared wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.
- Assisted customers with selecting the right type of wine based upon personal preference or occasion.
- Attended trade shows and tastings to sample new products and build relationships with vendors.
Craft Cocktail Bartender
Clementine Cocktail Bar
Providence, RI
11.2023 - 07.2024
- Stocked bar area with necessary supplies such as glassware, garnishes, ice, beer, wine, spirits, and mixers.
- Created unique specialty cocktails upon request utilizing various liquors and mixers.
- Informed customers about the ingredients used in each craft cocktail.
- Maintained a positive attitude while interacting with customers at all times.
- Followed proper sanitation protocols when preparing drinks or cleaning bar equipment.
- Mixed drinks according to recipes and taste preferences of customers.
- Attended regular staff meetings to stay up-to-date on new products or promotions.
- Assessed customer needs, answered questions, and made recommendations for alcoholic beverages.
- Effectively multitasked within fast-paced environment.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Monitored bar inventory and promptly restocked low items before depletion.
- Arranged bottles and glasses behind bar to make attractive displays.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Lead Server and Wine Steward
Bacaro
Providence, RI
01.2013 - 01.2023
- Interface with hundreds of guests weekly to ensure optimal dining experience and customer satisfaction
- Manage and analyze sales patterns for wine and liquor inventory and orders
- Establish sales targets for serving staff with proactive promotional strategies and dessert mentions
- Train new servers to restaurant's culture and operations
- Accumulated extensive knowledge of various wine types and grape varietals spanning four continents
- Participate in educational wine tasting events with prominent wine and liquor distributors and representatives.
- Reviewed wine labels and vintages to recommend the best options for customers.
- Assisted customers with selecting appropriate wines for their meals or special occasions.
- Conducted staff training sessions on proper wine service procedures.
- Researched new vineyards, wineries, varietals, and vintage releases for potential selection additions.
- Maintained accurate records of all inventory and purchases.
- Developed extensive knowledge of wines, including flavors, aromas, regions, and winemaking techniques.
- Planned events such as dinners, tastings, and festivals featuring different types of wines.
- Shared wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.
Baker and Sales Associate
Three Wishes Bakery
01.2021 - 01.2022
- In charge of opening the store, making sure the drawer and computer are set up
- Having wide-range of knowledge as it pertains to all of the products, inventory, recipes, etc
- Stocking all of the products
- Baking a wide range of products
- Garnishing a wide range of products.
Education
High School Diploma -
North Providence High School
06.2016
Skills
- Wine Tasting
- Spirit Tasting
- Wine & Spirit Sales
- Expertise in Wine and Whiskey
- Curating and hosting themed wine tastings
- Retail Customer Service
- Team-leading/Management
- Customer Service and Satisfaction
- Sales Optimization and Forecasting
- TIPS Certification
- ServSafe Certification
- Cost Control
- Wine Knowledge
- Menu development
- Brand Promotion
- Customer Relations
- Marketing
- Customer Engagement
- Health and safety standards
- Supply Ordering
- Promotions planning
- Service staff support
- Inventory Management
- Vendor Negotiations
- Staff Training and Development
- Special Events
- Food Safety Standards
- Table Setting
- Upselling
- Menu knowledge
- Teamwork and Collaboration
- Multitasking
References
References available upon request.
Timeline
Wine and Beverage Director
WeRoast Cafe and Craft Cocktail Lounge
03.2024 - Current
Craft Cocktail Bartender
Clementine Cocktail Bar
11.2023 - 07.2024
Team-Lead and Manager
Bottles Fine Wine, Bin312 Wine Cellar, & The Den Wine and Spirits
01.2022 - Current
Baker and Sales Associate
Three Wishes Bakery
01.2021 - 01.2022
Lead Server and Wine Steward
Bacaro
01.2013 - 01.2023
High School Diploma -
North Providence High School
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