Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacob Meleski

Westborough,MA

Summary

Driven Busser with 3 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy, and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.

Upbeat host excels in assisting customers and helping other staff. Pleasant and experienced in managing seating, reservations, and events. Skilled at creating a welcoming atmosphere when attending to guests. Team player quick to assist FOH Manager with table bussing during busy times.

Talented Server bringing skills in order management, payment processing, and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding the highest standards of customer service and safe food handling practices. Well-versed mixologist with a diverse menu of memorized drink recipes.

Motivated Production Line Worker proficient in quality checks, finishing work, and equipment calibration. Ready to tackle new challenges and contribute to team and company success.



Overview

5
5
years of professional experience
1
1
Certification

Work History

Host, Busser, Take-Out Host

Burtons Grill
11.2021 - Current
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Trained new staff in bussing and cleaning procedures.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Used cash registers and credit card machines to cash out customers.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Documented reservations and communicated changes to guests.
  • Recorded available tables after seating each party using specialized seating software.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Server

Civic Club
05.2022 - 08.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Bartender

Westborough House Pizza
12.2021 - 02.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Trained 3 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Consulted with managers to organize special events and promotions.

Assembly Line Worker

Amazon
12.2021 - 02.2022
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Followed outlined specifications to implement assembly plans.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
  • Calibrated equipment to maintain optimal performance.
  • Analyzed project specifications and other instructions prior to job start to pinpoint tasks and determine completion dates.

Bartender/Server

Sapporo Korean BBQ
05.2021 - 08.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected orders and relayed them to bartenders quickly and accurately.

Dishwasher

The Central House
03.2016 - 09.2018
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
  • Paid close attention to instructions from supervisor to complete tasks on time.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Gently moved glassware, crystal and other delicate items to prevent breakage.
  • Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
  • Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items.

Store Team Member

Target
01.2016 - 09.2016
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Followed inventory management and loss prevention policies to minimize shrink in store.
  • Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
  • Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
  • Walked around facility frequently to check activities.

Education

No Degree - Communications And Media

Merrimack College
North Andover, MA
05.2024

High School Diploma -

Westborough High School
Westborough, MA
06.2020

Skills

  • Safe Work Practices
  • Professional Relationships
  • Restaurant Operation
  • Beverage Making and Delivery
  • Customer Needs Assessments
  • Persuasive Approach
  • Billing and Payment Processing
  • Guest Satisfaction
  • Menu Memorization
  • Table Bussing
  • Safe Handling Standards
  • Service Bar Restocking

Certification

  • ServSafe
  • TIPS Certified License - EXP 2024

Timeline

Server

Civic Club
05.2022 - 08.2022

Bartender

Westborough House Pizza
12.2021 - 02.2022

Assembly Line Worker

Amazon
12.2021 - 02.2022

Host, Busser, Take-Out Host

Burtons Grill
11.2021 - Current

Bartender/Server

Sapporo Korean BBQ
05.2021 - 08.2021

Dishwasher

The Central House
03.2016 - 09.2018

Store Team Member

Target
01.2016 - 09.2016

No Degree - Communications And Media

Merrimack College

High School Diploma -

Westborough High School

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Jacob Meleski