Jacob Mellema
Sioux Falls,SD
Summary
Skilled in HIPAA compliance and customer service, I enhanced patient satisfaction at Wheelchair Express by streamlining communication and providing empathetic care. My role at Krav'n Bar & Grill further honed my multitasking abilities and professionalism, significantly boosting customer experience through attentive service and strong product knowledge.
Overview
2
2
years of professional experience
Work History
Tranportation in Medical Afairs
Wheelchair Express
03.2024 - Current
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in both English and [Language].
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
Host, Cashier, Over the Phone Order Taker
Krav'n Bar & Grill
03.2023 - 09.2023
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
- Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
Education
High School Diploma -
Central Lyon Senior High School
Rock Rapids, IA05.1984
Skills
- Strong Navigation Skills
- Team player attitude
- HIPAA Compliance Understanding
- Vehicle maintenance knowledge
- Customer Service-Oriented
- Defensive Driving
- Professionalism and Courtesy
- Record keeping proficiency
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
Affiliations
- Team player,Sale up the store and the product we handle!
Languages
English
Professional Working
Timeline
Tranportation in Medical Afairs
Wheelchair Express
03.2024 - Current
Host, Cashier, Over the Phone Order Taker
Krav'n Bar & Grill
03.2023 - 09.2023
High School Diploma -
Central Lyon Senior High School