Jacob Mercier
Knoxville,TN
Summary
Dedicated Retail Manager and Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling sales goals, merchandising, and overall team growth.
Overview
3
3
years of professional experience
Work History
Department Manager, Omni Service Specialist
Urban Outfitters, Inc.
Dallas, TX
08.2023 - 04.2024
- Stepped in between Store Managers to help oversee the entirety of the location.
- Collaborated with Corporate Buyers to ensure the Department received popular product.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Monitored daily sales figures to track trends in customer buying behavior.
- Trained new staff to deliver outstanding customer service.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Client Advisor, Merchandising Leader
Bloomingdale's (Ted Baker Specialist)
Costa Mesa, CA
09.2022 - 05.2023
- Provided customer service to clients, including answering questions and resolving issues.
- Developed relationships with clients through regular communication and follow-up.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Worked with district and corporate leadership to ensure the location was up to company standards.
- Frequently surpassed sales goals, achieving the #1 Ted Baker sales from Oct. to Dec. 2022.
Stylist
Banana Republic
Allen, TX
07.2021 - 07.2022
- Greeted customers and provided excellent customer service.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Maintained a neat and organized sales floor.
- Operated the cash register to complete transactions.
- Folded and hung clothing items according to store standards.
- Helped Customers apply for the store credit card.
Education
High School Diploma -
Allen High School
Allen, TX05-2022
Skills
- Team Supervision
- Merchandising
- Performance Management
- Loss Prevention
- Retail Operations
- Customer Service and Engagement
Accomplishments
- Banana Republic: Stylist of The Month - April, May 2022
Timeline
Department Manager, Omni Service Specialist
Urban Outfitters, Inc.
08.2023 - 04.2024
Client Advisor, Merchandising Leader
Bloomingdale's (Ted Baker Specialist)
09.2022 - 05.2023
Stylist
Banana Republic
07.2021 - 07.2022
High School Diploma -
Allen High School