Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jacob Merrill

Summary

During my 8 years in Hospitality and Food Service Management, i have worked hard to become an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Manager

Bojangles' Famous Chicken 'n Biscuits
11.2023 - Current
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Server/Busser/Host/To-Go Server

Cheddars Scratch Kitchen
10.2018 - 10.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Shift Leader

Moes Southwestern Grill
04.2017 - 10.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Conducted performance reviews and provided staff with feedback and guidance.

Education

High School Diploma -

Dixie M. Hollins High School
Kenneth City, FL
05.2018

Skills

  • Supply Ordering
  • Safety Compliance
  • Equipment Troubleshooting
  • Inventory Control
  • Quality Assurance
  • Staff Development
  • Team Development
  • Handling Customer Complaints
  • Energetic and Enthusiastic

Certification

Serve Safe Certified

Food Handling License


Languages

American Sign Language
Limited Working

Timeline

Shift Manager

Bojangles' Famous Chicken 'n Biscuits
11.2023 - Current

Server/Busser/Host/To-Go Server

Cheddars Scratch Kitchen
10.2018 - 10.2019

Shift Leader

Moes Southwestern Grill
04.2017 - 10.2018

High School Diploma -

Dixie M. Hollins High School

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Jacob Merrill