Jacob Micakovic
Overland Park,KS
Overview
14
14
years of professional experience
Work History
Store Manager
ATT Portables
09.2024 - 05.2025
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Prime Communications AT&T
06.2023 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
AT&T Wireless
05.2017 - 05.2023
- Serves customers by selling products and meeting customer needs
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
- Follow and achieve department’s sales goals on a weekly, monthly, quarterly and yearly basis
- Coordinate with the store manager to oversee all aspects of store operations, including inventory management, sales forecasting, staff scheduling, and customer service related issues
- 35-50 Hours/Week
Store Manager
Cricket Wireless
08.2016 - 05.2018
- Coordinate, monitor, and report on daily operations
- Recruit, train, and supervise employees
- Manage employee schedules, conduct performance reviews, and enforce disciplinary actions
- Monitor and maintain suitable store inventory levels
- 40-50 Hours/Week
Spare Parts Technician
The DAKO Group at Gates and ZF
04.2014 - 04.2015
- Order, receive, and maintain spare parts for machines
- Marked and stored parts in stockroom according to prearranged systems
- Daily cycle count and data entry to ensure correct monetary value of parts
- Reorganization of spare parts room
- 35-40 Hours/Week
Store Manager
Zap Zone
08.2011 - 03.2014
- Monitor activities to ensure guest safety by adhering to safety procedures and removing unruly guest
- Handle cash, answer guest questions, provide customer service, maintain a clean work area
- Provide oversight and maintenance to game rooms
- 40 Hours/Week
Education
Utica High School
Utica, MISkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Store operations
Timeline
Store Manager
ATT Portables
09.2024 - 05.2025
Store Manager
Prime Communications AT&T
06.2023 - 09.2024
Assistant Store Manager
AT&T Wireless
05.2017 - 05.2023
Store Manager
Cricket Wireless
08.2016 - 05.2018
Spare Parts Technician
The DAKO Group at Gates and ZF
04.2014 - 04.2015
Store Manager
Zap Zone
08.2011 - 03.2014
Utica High School
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