Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Miles

Spokane Valley

Summary

Dynamic and adaptable professional with a proven track record at Arbor Crest Winery, excelling in customer service and event management. Skilled in cash handling and team collaboration, I successfully contributed to events with over 1000 attendees, ensuring exceptional guest experiences and operational efficiency. Committed to maintaining safety procedures and enhancing customer engagement.

Overview

2
2
years of professional experience

Work History

In-Shop Employee

Jimmy John's
06.2022 - 09.2024
  • Greeted customers entering store and offered assistance.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Made sandwiches efficiently during swamped hours.

Event Staff Member

Arbor Crest Winery
07.2024 - 08.2024
  • Provided exceptional customer service to all guests.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped organize and manage successful events with attendance of over 1000 people.
  • Served food and wine to VIP customers at concerts.

Education

MBA - Marketing

Washington State University
Pullman, WA
05-2028

High School Diploma -

University High School
Spokane Valley, WA
06-2024

Skills

  • Cash handling

  • Customer service

  • Safety procedures

  • Team collaboration

  • Customer engagement

  • Adaptability and flexibility

Timeline

Event Staff Member

Arbor Crest Winery
07.2024 - 08.2024

In-Shop Employee

Jimmy John's
06.2022 - 09.2024

MBA - Marketing

Washington State University

High School Diploma -

University High School

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