Jacob Miller
Summary
Accomplished Area Manager with a proven track record of achieving results through meticulous oversight of operations. A dynamic and empowering leader dedicated to setting a high standard, demonstrated by consistently attaining challenging group objectives. Skilled in employee training, motivation, and hands-on support, adept at cultivating a team that values collaboration and excels in performance management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
North America Operational Area Manager
Indiecampers
11.2022 - Current
- Successfully developed and launched an application, resulting in a substantial 60% improvement in the efficiency of operational check-in processes
- Sourced and hired new vendors that improved product quality, efficiency and reduced costs by 58%
- Led a multiple teams to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve KPI's and business goals
- Managed scheduling, training and inventory control
- Developed and controlled Payroll for the entire companies US and Canada based employee's
- Conducted on-site visits and helped managed depots in the United States and Canada, ensuring quality standards were met to clients needs.
- Improved morale and management communication by creating employee recognition and rewards practices
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Remote Operations Manager
AVS Camper rentals and car storage
04.2020 - 09.2022
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Worked with reservation teams in field to lead through example and remotely to oversee a broader strategic plan.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Focused on project monitoring and management by developing forecasts and tracking expenses and purchasing new camper vans for rentals
- Created project plans with established timelines, assigned to appropriate teams managed workflow throughout vehicle allotment to different states and ongoing projects
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed systems and procedures to improve operational quality and team efficiency.
Property Manager
Jabez LLC
06.2008 - 04.2020
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Inspected properties regularly to identify deficiencies and schedule repairs
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Reviewed completed applications and assessed household information against file history and program regulations
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Education
Associate of Arts - Business Administration
North Idaho College
04.2012
Skills
- Business Development and Planning
- Relationship Building and Management
- Training & Team Development
- Organization
- Territory Management
- Working collaboratively
- Operations Management
- Data Management
- Decision-making
- Supervision
- Management
- Implementing technological project management
- Property management
- Project planning
- Leadership
- Project management
- Supervising experience
- Marketing
- Mentoring
- Training & development
- Continuous improvement
- Quality control
- Payroll
Certification
Digital Marketing
Project Management Principles and Practices Specialization (University of California, Irvine)
Timeline
North America Operational Area Manager
Indiecampers
11.2022 - Current
Remote Operations Manager
AVS Camper rentals and car storage
04.2020 - 09.2022
Property Manager
Jabez LLC
06.2008 - 04.2020
Associate of Arts - Business Administration
North Idaho College