Jacob Miller
Phoenix,AZ
Summary
Accomplished Senior Program Manager with a proven track record at Amazon, adept in strategic planning and complex problem-solving. Spearheaded cross-functional teams to surpass organizational goals, enhancing stakeholder alignment and collaboration. Expertise in strategic goal development and project leadership, significantly improving program efficiency and stakeholder satisfaction.
Overview
12
12
years of professional experience
Work History
Senior Program Manager
Amazon
01.2021 - Current
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Cultivated strong relationships with multiple global partners, ensuring effective collaboration on joint projects and initiatives.
- Created organization yearly goals and drove strategy to meet goals
- Led process improvement initiatives by conducting thorough analyses of existing workflows and data points to improve progress towards organizational goals
- Worked across various Amazon teams in a variety of programs throughout the years in this role
Senior Supply Chain Manager
Amazon
01.2019 - 01.2021
- Collaborated with cross-functional teams to identify supply chain bottlenecks and develop targeted improvement strategies
- Planned and implemented cross team goals utilizing data collection and analysis
- Gathered and analyzed program feedback to implement improvement processes across multiple global stakeholders
- Developed and maintained reporting mechanisms assisting VP level leaders in QBR's, MBR's and various other business reviews
Program Manager
Amazon
02.2016 - 01.2019
- Coached team members on productivity strategies to accomplish challenging goals.
- Addressed and resolved technical, financial, and operational concerns by working with cross functional teams and directors.
- Met with project stakeholders to track progress and status of multiple projects as any given time
- Created multiple new programs from the ground up and saw program from inception to program launch
Logistics Manager
Target
05.2013 - 08.2016
- Monitored logistics performance and identified improvement opportunities.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Utilized data to analyze logistics performance and improve cost amongst carriers.
Area Manager of Operations
Amazon
08.2015 - 01.2016
- Led a team of 100+ assosciates, fostering a collaborative environment to achieve company goals.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Developed processes to save on costs and prevent losses.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Education
Bachelor of Science - Business Administration And Management
University of Redlands
Redlands, CASkills
- Strategic planning
- Project leadership
- Complex Problem-solving
- Strong analytical skills
- Business forecasting
- Strategic goal development
Timeline
Senior Program Manager
Amazon
01.2021 - Current
Senior Supply Chain Manager
Amazon
01.2019 - 01.2021
Program Manager
Amazon
02.2016 - 01.2019
Area Manager of Operations
Amazon
08.2015 - 01.2016
Logistics Manager
Target
05.2013 - 08.2016
Bachelor of Science - Business Administration And Management
University of Redlands