Jacob Miller
Colorado Springs
Summary
Experienced healthcare professional with expertise in Long-Term Care (LTC) and Post-Acute Care Rehabilitation. Over the years, I have developed an understanding of patient care, operations management, and team leadership in the long-term care setting. I hold an Associate’s degree in Long-Term Care Administration and am currently pursuing a Bachelor’s degree in Respiratory Therapy, reflecting my commitment to professional growth and a person-centered approach to care. Adept at fostering positive relationships with patients, families, and multidisciplinary teams, while ensuring compliance with regulations and optimizing operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Admissions Coordinator
Avid Healthcare
04.2023 - Current
- Review of new admission clinical documents for admission to our LTC or short-term rehab facilities
- Review H&P, med list, MD notes, PT/OT notes
- Review discharge orders, AVS, POA paperwork
- Create new leads in CRM for census tracking and insurance verification
- Maintain relationships with hospital case managers and liaisons. Work closely with our marketing department to hit quarterly goals
- Streamlined the pre-admissions process, implementing digital documentation systems for reviewing clinical documents such as H&Ps, medication lists, and discharge orders, thereby enhancing the efficiency of lead generation in CRM and insurance verification workflows
- Conduct insurance authorization and benefits verification for all incoming referrals to ensure coverage and financial eligibility
Senior Fraud Dispute Analyst
Fiserv
12.2021 - 04.2023
- Analyze and maintain financial records believed to involve third-party fraud
- Identify claims of first-party fraud
- Work with credit institutions and insurance companies to verify suspected fraud and audit large sum deposits
- Follow Reg E and Z standard protocol when reviewing all documentation
Director of Admissions
Promontory Healthcare
11.2018 - 08.2020
- Developed admission strategies in collaboration with marketing team and within budgetary guidelines
- Verified insurance benefits for compliance with admission standards
- Maintained financial oversight by tracking expenses and maintaining detailed records
- Collected co-payments and full payments from customers
- Resubmitted denied claims and maintained accurate billing records
- Assessed patient financial ability to determine applicable charges
- Ensured bed utilization based on care needs and financial eligibility
- Managed demographic and admission data entry in electronic medical records, improving data accuracy by 20%
Director of Dining and Environmental Services
Promontory Healthcare
04.2017 - 11.2018
- Purchased food supplies and managed dietary budgets
- Hired, trained, and managed dietary personnel
- Set service standards and ensured kitchen cleanliness and safety
- Led waste reduction initiative, decreasing waste by 25% and improving cost efficiency by 15%
Chef
Promontory Healthcare
06.2014 - 06.2017
- Prepared and served meals for patients with special dietary needs
- Monitored food quality, storage, and safety compliance
- Ordered kitchen inventory and maintained cleanliness of kitchen equipment
Education
Bachelor of Science - Respiratory Therapy
Boise State University
Boise, ID05-2027
Associate of Science - Long-Term Care Administration
Southeast Community College
Lincoln, NE01.2020
Certified Dietary Manager - undefined
Southeast Community College
Lincoln, NE01.2017
Associate of Science - Respiratory Care
Southeast Community College
Lincoln, Nebraska, NE12-2020
Skills
- Medical Admissions
- Insurance Verification
- Reimbursement Processing
- PointClickCare
- EpicCare
- Microsoft Office
- Scheduling
- Budgeting
- Invoicing
- HIPAA Compliance
- Patient Communication
- Team Leadership
- Operations Management
Certification
- Registered Assisted Living Administrator - License #: REGISTRY1273
- Basic Life Support (BLS) - AMERICAN HEART ASSOCIATION - Issued: 2025-03-01 - Expires: 2027-03
- CNA
Timeline
Regional Admissions Coordinator
Avid Healthcare
04.2023 - Current
Senior Fraud Dispute Analyst
Fiserv
12.2021 - 04.2023
Director of Admissions
Promontory Healthcare
11.2018 - 08.2020
Director of Dining and Environmental Services
Promontory Healthcare
04.2017 - 11.2018
Chef
Promontory Healthcare
06.2014 - 06.2017
Associate of Science - Long-Term Care Administration
Southeast Community College
Certified Dietary Manager - undefined
Southeast Community College
Bachelor of Science - Respiratory Therapy
Boise State University
Associate of Science - Respiratory Care
Southeast Community College
INTERNSHIPS
- DEC 2019 - AUG 2020
- Administrator in Training (AIT), Madonna Rehabilitation Hospital, Lincoln, NE
- Completed a 640-hour AIT program focused on long-term care administration, including hands-on experience in operations, regulatory compliance, staff supervision, and resident care planning.
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