Jacob Millingar
Louisville,KY
Summary
8 Years of Amazon leadership experience managing and coaching associates in a fast paced environment. Always insisting on the highest standards, removing barriers and creating opportunities. 3 Years of having secondary duties of procurement and supply chain management. 1.5 Years of Amazon regional quality assurance expertise. Ensuring inventory and customer shipments are always accurate, and customer experience is always positive.
Overview
10
10
years of professional experience
Work History
Area Manager of Operations
Amazon (DKY6)
08.2023 - Current
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Improved employee productivity through effective training programs and performance evaluations.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Reduced injuries from 13 in Quarter 3 to 2 in Quarter 4 by identifying gaps in training and establishing new training methods for Associates.
Area Manager
Amazon (STL3)
07.2021 - 08.2023
- Developed Pick team to have 667% increase in volume from month of launch (August) to month of December resulting in 1,107,713 units picked.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Transformed underperforming teams into productive, profitable teams.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Developed processes to save on costs and prevent losses.
Area Manager
Amazon (MEM1)
01.2021 - 07.2021
- Set site record for units per shift (6000) using experimental machinery.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness resulting in 3 promotions.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
IB Dock Area Manager
Amazon (PIL1)
08.2020 - 12.2020
- Produced 21,000 cartons, in one 10 hour shift, on singular Parcel Identifier (PID) designed to produce 18,500 in 10 hour periods.
- Ensured that Front Half Nights was #1 safest shift throughout entirety of PIL1 2020 peak.
- Had lowest increase of problem solve piles across all shifts during peak and eliminated most problem solve piles per shift, on average, during PIL1 closing procedures
- Responsible for coordination of receiving in Non-inventory equipment and verifying with Procurement personnel for validation of Coupa" orders.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for personnel.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed under-performing teams into productive, profitable teams.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
Shift Manager
Amazon Logistics (DTN4)
06.2019 - 08.2020
- Developed 2 shift assistants, new to leadership roles, up to performance capabilities of leading entire shifts with no support.
- Advanced auditing and feedback process used to maximize quality and delivery attempts with Delivery Service Providers attached to DTN4.
- Responsible for safety and productivity for over 100 Amazon Associates (AAs).
- Responsible for generating and verifying completion of "Coupa" orders for DTN4 warehouse including Cleaning personnel non-inventory needs.
- Responsible for creating new contacts for procurement of specialized Non-inventory needs.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Prep Process Assistant
Amazon (MEM1)
10.2018 - 06.2019
- Coached and developed four associates to become Process Assistants and trained them over three week span in order to be ready to launch night shift
- Identified issues with jams being created on corners of guard rails on production lines
- Engaged with Ops to develop and deploy rounded guards
- Developed RPND downstack method to ensure increase in productivity while maintaining safe work environment
- This method increased production by 81% giving MEM1 production capability of processing over 1,000,000 units in one shift
- Maintained working knowledge of latest industry techniques, methods and equipment.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Conducted training and change management processes to improve operations.
- Determined and recommended methods to address improvement opportunities.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Developed standard operating procedures and document workflows for current and future process steps.
Pick Process Assistant,
Amazon (OAK4)
06.2018 - 10.2018
- Engaged Amazon Associates (AAs) on daily basis to ensure that Quality and Production standards were met/exceeded
- Increased pick production rates by 15% over 3 months through AA engagement and incentive programs
- Communicate/Coordinate with Inbound, and Outbound departments to ensure positive customer experience
- Conduct Labor moves in orderly and timely fashion to ensure Critical Pull Time (CPT) goal completion.
- Maintained working knowledge of latest industry techniques, methods and equipment.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Fresh Process Assistant
Amazon (OAK6 Fresh)
10.2016 - 06.2018
- Developed system for processing returned totes from customers to ensure food safety standards are met in rapid turnaround time
- Responsible for coordination of receiving in Non-inventory equipment and verifying with Procurement personnel for validation of "Coupa" orders
- Maintained and audited reoccurring ordering list to ensure that no shifts were without Non-inventory supplies
- Responsible for daily directions and tasking of 40 AAs
- Advanced Supply Chain system of work from needing 24 member team to 12 member team resulting in 100% efficiency increase.
- Delivered results by increasing yield of necessary ice storage by 60% from 12,960 packs to 21,600 while maintaining same area usage
- Developed associates to handle and maintain ice machine traditionally maintained by Facilities crew members
- Simplified method of Ice pack production to increase productivity from 4,000/day to 10,000/day
- Mentored associates to dispose of returned ice and gel packs in manner that follows all CA non-hazmat/regulated material disposal regulations
- Implemented launch of One Way Packaging (OWP) reducing cost by minimizing needed supply chain members
- Invented simple, quick placards for Lithium-Ion items at Shipping Label Application and Manifest (SLAM) machines.
- Responsible for approximately 400,000 units of inbound productivity (Stowed and quality confirmed) per month
Pack Singles Process Assistant
Amazon (OAK4)
02.2015 - 10.2016
- Developed 2 teams of problem solvers to be able to clear every CPT on shift for 5 month straight period
- Coached and developed multiple associates to become Process Assistants
- Mentored 2 Process Assistants, turning their weaknesses to strengths, in order to become Level 4 Salaried personnel
- Trained 5 managers in Pack Singles process, insisting on highest standards in their training
- Chosen over peers to travel to external buildings to learn and update "Batchy" process
- Created and updated OAK4 “Batchy” process for successful 2015 peak in which said process was vital for listed accomplishment of 1,000,000 units shipped in one day
- Coached up shift to be number 1 (out of 4) in OAK4 for productivity and quality for 15 weeks straight.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Customer Service Escalations Specialist
Amazon (OAK3/OAK4/OAK6 Fresh)
10.2013 - 02.2015
- Coordinated with various CS teams, Inbound, Outbound, and ICQA departments to ensure positive customer experience
- Research and handle customer concerns while ensuring 24-hour SLA, re-prioritizing as necessary depending on severity of negative impact
- Worked with Outbound Operations/Subject Matter Experts to isolate root causes of shipping process failures decreasing process failures by 75%
- Participated in Amazon Logistics Kaizen
- Invented and simplified processes which brought daily DPMO from 37799 to 1860
- File trouble tickets including local and national Andon cord checks; maintain ticket follow-up to ensure issues are resolved in timely manner
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recorded product or service failure complaints and notified appropriate departments.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Education
High School Diploma -
Liberty High School
Brentwood, CA06.2010
Skills
- Management Training
- Supplier Monitoring
- Business Leadership
- Department Oversight
- Performance Monitoring and Evaluation
- Records Organization and Management
- Hiring and Onboarding
- Problem Anticipation and Resolution
- Inventory Tracking and Management
- Controlling Costs
- Managing Assets
- 5S Principles
Languages
English
Native or Bilingual
Spanish
Limited Working
Quote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Timeline
Area Manager of Operations
Amazon (DKY6)
08.2023 - Current
Area Manager
Amazon (STL3)
07.2021 - 08.2023
Area Manager
Amazon (MEM1)
01.2021 - 07.2021
IB Dock Area Manager
Amazon (PIL1)
08.2020 - 12.2020
Shift Manager
Amazon Logistics (DTN4)
06.2019 - 08.2020
Prep Process Assistant
Amazon (MEM1)
10.2018 - 06.2019
Pick Process Assistant,
Amazon (OAK4)
06.2018 - 10.2018
Fresh Process Assistant
Amazon (OAK6 Fresh)
10.2016 - 06.2018
Pack Singles Process Assistant
Amazon (OAK4)
02.2015 - 10.2016
Customer Service Escalations Specialist
Amazon (OAK3/OAK4/OAK6 Fresh)
10.2013 - 02.2015
High School Diploma -
Liberty High School
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