Jacob Mitchell
Atlanta,GA
Summary
Motivated information technology novice seeking entry level roles in network administration to gain hands-on experience with escalation support, systems administration, and network design. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
Decatur, GA
04.2023 - Current
- Monitored system performance to ensure availability of all services and systems to authorized users.
- Performed data backup operations on a regular basis to ensure the security of critical information.
- Developed policies related to network security and usage procedures for end-users.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Health Pharmacy Administrator
Innovation Compounding Pharmacy
Kennesaw, GA
03.2022 - 04.2023
- Analyzed network traffic patterns to identify potential problems or areas for improvement.
- Created detailed documentation of all configurations, processes and procedures related to the network environment.
- Installed and supported hardware and software for desktops, servers and printers.
- Compiled data related to pharmacy operations, such as cost comparisons, sales reports, and stock levels.
- Supported timely and proper processing of prescriptions in collaboration with healthcare professionals.
Client Service Coordinator
Aerotek
Atlanta, GA
05.2018 - 03.2022
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
- Assisted with the preparation of presentations, reports and other documents related to client services.
- Coordinated the implementation of new projects, ensuring that all deadlines were met or exceeded.
- Analyzed customer feedback surveys to identify areas for improvement in customer service processes.
- Provided technical support for software applications used by customers when needed.
Education
Biology-Bioinformatics
Clark Atlanta University
Atlanta, GA05-2018
Skills
- Pharmaceutical Data Entry
- Network Troubleshooting
- Microsoft Office Suite
- System Troubleshooting
- Data Backups
- Hardware Installation
- Windows OS
- Inventory Maintenance System
- Regulatory Requirements
- Computer Research
Certification
- Certified Pharmacy Technician (CPhT) - Georgia Board of Pharmacy
- Currently pursing CompTIA A+
Timeline
Pharmacy Technician
Walgreen's Pharmacy
04.2023 - Current
Health Pharmacy Administrator
Innovation Compounding Pharmacy
03.2022 - 04.2023
Client Service Coordinator
Aerotek
05.2018 - 03.2022
Biology-Bioinformatics
Clark Atlanta University