Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Montgomery

Monroe

Summary

Experienced Shift Manager and Restaurant Server with over 6 years in the industry. Compassionate Substitute Teacher with distinguished knowledge of child development. Newly college graduate seeking long-term employment.

Overview

7
7
years of professional experience

Work History

Event Ambassador

Topgolf
11.2024 - Current
  • Maintained a professional appearance at all times while representing the organization during events.
  • Improved overall event satisfaction by providing excellent customer service and addressing inquiries promptly.
  • Developed strong relationships with attendees by engaging in meaningful conversations and providing personalized assistance when needed.
  • Provided timely feedback to event management team regarding potential improvements, leading to enhanced future events.

Bay Host

Topgolf
02.2024 - Current
  • Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
  • Answered guest questions with responses about menu, promotions and specials.
  • Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.

Restaurant Server

Hula Bay Club
08.2021 - 01.2024
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Substitute Teacher

Kelly Services
04.2023 - 11.2023
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Supervised lunchroom and recess activities.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Shift Manager/Key Holder

Skyline Chili
05.2022 - 01.2023
  • Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Received and counted money.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Processed cash, credit, debit and check payments.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw team of 27 employees.
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.

Restaurant Server

Skyline Chili
05.2019 - 01.2023
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Production Associate

Skyline Chili
12.2017 - 07.2019


  • Processed cash, credit, debit and check payments.
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Prepped and properly stored menu items.
  • Operated the drive-thru.


Education

Bachelor of Science - Business Administration And Management

University of South Florida
Tampa, FL
05-2024

High School Diploma -

Monroe High School
Monroe, OH
05.2021

Skills

  • Cash Register Operations
  • Loss Prevention Goals Monitoring
  • Customer Engagement
  • Inventory Accuracy
  • Constructive Feedback
  • Health and Safety Procedures
  • Managing Customer Needs
  • Managing Inventory Stock
  • Group and Individual Instruction
  • Lesson Implementation
  • Instructional Technology
  • Smart Board Technology

Timeline

Event Ambassador

Topgolf
11.2024 - Current

Bay Host

Topgolf
02.2024 - Current

Substitute Teacher

Kelly Services
04.2023 - 11.2023

Shift Manager/Key Holder

Skyline Chili
05.2022 - 01.2023

Restaurant Server

Hula Bay Club
08.2021 - 01.2024

Restaurant Server

Skyline Chili
05.2019 - 01.2023

Production Associate

Skyline Chili
12.2017 - 07.2019

Bachelor of Science - Business Administration And Management

University of South Florida

High School Diploma -

Monroe High School

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Jacob Montgomery