Jacob Morgan
Star City,AR
Summary
Responsible and proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable person offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. I am ready to take on any task with a hardworking and resourceful mindset. Always looking for ways to improve team and business success.
Overview
11
11
years of professional experience
Work History
Cashier
Big Red
12.2021 - 12.2023
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Processed refunds and exchanges in accordance with company policy.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Upsold additional products and services to customers, increasing revenue.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Built relationships with customers to encourage repeat business.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Stocked, tagged and displayed merchandise as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Crew Chief
United States Air Force
07.2017 - 10.2018
- Completed post-flight maintenance reports and worked with crew chief for post-maintenance check flights.
- Improved crew efficiency by implementing streamlined processes and procedures.
- Managed team according to company standards and compliance requirements.
- Planned and filed daily flight plans for training missions, sorties, and patrol flights.
- Enforced strict safety protocols to protect crew members.
- Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.
- Adapted easily to changing project specifications, demonstrating flexibility and a commitment to meeting evolving client requirements.
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on B1-B aircraft.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
- Coordinated aircraft inspections and repairs to maintain applicable standards.
- Ensured compliance with industry regulations through diligent recordkeeping and adherence to established protocols.
- Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
- Played an integral role in the successful completion of numerous projects, meeting or exceeding all objectives within designated timeframes.
Correctional Officer
Arkansas Department Of Corrections
02.2015 - 01.2017
- Administered drug tests to inmates.
- Booked new inmates into facility and processed inmates for release.
- Restrained inmates when disturbances required physical intervention.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Prepared reports to document incidents and violations.
- Documented inmate behavior and activities in logbooks.
- Conducted security checks of inmates and living areas.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Shipping Clerk
Planters Cotton Oil Mill
08.2014 - 02.2015
- Analyzed data to prepare reports and identify process improvements.
- Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Ensured compliance with relevant regulations, including proper documentation for international shipments.
Summer Helper
Southern Specialty Services
08.2012 - 05.2014
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Completed seasonal maintenance tasks such as leaf removal in the fall and snow removal in the winter months.
- Completed grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Supported energy conservation efforts by turning off lights in unused spaces and monitoring heating/cooling systems for efficiency improvements.
Education
High School Diploma -
Star City High School
Star City, AR05.2013
Skills
- Staff Training
- Inventory Management
- Loss Prevention
- Merchandise Packaging
- Customer Assistance
- Point of Sale Software
- Work Task Prioritization
- Purchase assistance
- Problem-Solving
- Money Handling
- Product Knowledge
- Patience and Empathy
Timeline
Cashier
Big Red
12.2021 - 12.2023
Crew Chief
United States Air Force
07.2017 - 10.2018
Correctional Officer
Arkansas Department Of Corrections
02.2015 - 01.2017
Shipping Clerk
Planters Cotton Oil Mill
08.2014 - 02.2015
Summer Helper
Southern Specialty Services
08.2012 - 05.2014
High School Diploma -
Star City High School