Jacob Morgan
Alameda,CA
Summary
Dependable Server & Team Leader successful providing fast, high-quality customer service to guests in a fine dining setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server, Bartender & Host.
Alley and Vine - Restaurant
02.2024 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server, Bartender & Host.
Ceron Kitchen - Restaurant
11.2023 - Current
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Managed/served large section, with large groups of up to 30 people
- Played an integral role in maintaining the restaurant''s reputation for exceptional customer service and fine dining experiences.
- Improved employee performance by conducting hands-on training sessions.
Server, & Cashier
Jim’s On the Course, Alameda, CA - Restaurant
12.2022 - 09.2023
Security
South Coast Plaza, Santa Ana, CA - Security
09.2022 - 11.2022
- Part of large team providing overnight security for the largest mall in California
Dish Washer, Bus Boy & Cashier
Jim’s On the Course, Alameda, CA - Restaurant
03.2020 - 03.2021
Education
High School Diploma -
Encinal High School
06.2021
Skills
- Facility Maintenance
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Team Leadership
- Time Management
- Strategic Planning
- Employee Development
- Complex Problem-Solving
- Training and Development
- Task Delegation
- Good Judgment
Locations
Alameda, CA
Certification
CPR Certified. California Food Handlers License. Alcohol Service Certification.
Timeline
Server, Bartender & Host.
Alley and Vine - Restaurant
02.2024 - Current
Server, Bartender & Host.
Ceron Kitchen - Restaurant
11.2023 - Current
Server, & Cashier
Jim’s On the Course, Alameda, CA - Restaurant
12.2022 - 09.2023
Security
South Coast Plaza, Santa Ana, CA - Security
09.2022 - 11.2022
Dish Washer, Bus Boy & Cashier
Jim’s On the Course, Alameda, CA - Restaurant
03.2020 - 03.2021
High School Diploma -
Encinal High School
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