Jacob Morris
Herriman,Utah
Summary
With over 25 years experience in the global telecommunications industry have provided Business and Retail Sales Management, relationship building with C Level Executives with strategic planning, solution selling in the enterprise space, negotiation expertise, expert presenter, development of sales and operation strategies, and leader in building sustainable teams to carry out strategies. Proven track record exceeding sales objectives, improving customer relations, develop strategic planning with C Level Executives around their objectives, and increase overall sustainability in sales and productivity in the enterprise space. Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing advice. Flexible Client Advisor with experience efficiently resolving issues for clients and providing operations support. Talented at selling various products and services with excellent understanding of desired outcomes And business objectives. Dedicated to working weekends and evenings to achieve necessary tasks and meet customer needs.
Overview
23
23
years of professional experience
Work History
Sr. Client Partner
Verizon Wireless
01.2019 - 03.2024
- Managed a portfolio of the largest Casino and Entertainment accounts with a $10M+ annual revenue commitment
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Contributed to the development of marketing materials that effectively communicated value propositions to target audiences.
- Crafted compelling proposals that successfully addressed clients'' unique challenges and objectives.
- Streamlined internal processes, resulting in improved efficiency and increased productivity.
- Strengthened brand reputation by consistently exceeding customer expectations through attentive service and proactive problemsolving.
- Exceeded sales targets through strategic account management and effective prospecting techniques.
- Championed innovative ideas within the organization, driving positive change across multiple departments.
- Developed strong relationships with key clients, leading to repeat business and long-term partnerships.
- Enhanced revenue growth by identifying and pursuing new business opportunities.
- Corporate intermediary to ensure client strategic needs are met through project management
- Understands clients marketplace, the industry as a whole and clients competition to achieve specific business objectives
- Developed strong C-Level relationships in an effort to execute clients global strategic solutions plans with a team of Wireless and Wireline sales executives
- Responsible for strategic solution-based sales to an assigned Global, Domestic and International, Enterprise account base to meet/exceed all business/sales targets
- Strategic services solutions are characterized by a complex combination of technical, business, financial, and human resource issues related to the strategic and tactical direction
- Further developed existing business and executive level client relationships, cultivated new relationships, aligned with variety of Business Groups to uncover opportunities and develop solutions
- Comprehensive understanding of business finance and a high level of awareness of customers business / industry sector
- Full understanding of how an investment adds value to the business, how to produce a business case that delivers a compelling financial argument to purchase a solution/service offering, and understanding the principals and application of an ROI model
- Demonstrates good knowledge/understanding of customers’ environment as it relates to their specific sector/industry vertical
- Identifies sector/industry vertical trends and drivers, understand key applications that solve business problems in sector/industry vertical and deliver solutions that meet customers’ specific needs/requirements
- Expert understanding of Verizon Enterprise Strategic Solutions with specific focus on mobility and traditional wireless services
- Identifies, qualifies & closes multiple business opportunities with minimal support
- Demonstrates expertise in this competency and could support/coach others
- Work in a highly ambiguous, dynamic environment with a proven ability to balance competing demands and priorities as well as operate independently while building a successful sales pipeline/channel
- Managed, negotiated, and updated largest DAS (Distributed Antennae Systems) ecosystem
- Negotiated, Deployed, and Managed Private Wireless Networks, Licensed and Unlicensed Spectrum for Warehouses and Festivals small, medium and large in scale
- Worked directly with Ericsson, Celona, and Nokia for solution designs, equipment orders, and installation
- Negotiated Channel Partner Agreements for software and licenses to increase revenue within accounts and created a more cohesive solution for customers for their business outcomes.
Client Partner
Verizon
01.2010 - 01.2019
- Managed and led all efforts necessary to identify, acquire and further penetrate enterprise accounts
- Offered solution-based selling through customer sales presentations
- Established strategic relationships with potential and existing customers promoting Verizon Wireless as the market leader in the wireless industry
- Led effort to negotiate contracts with clients as well as identify and close contract renewal opportunities
- Led efforts to fulfill contracts internally by working with key functional groups including Enterprise Data, Network, IT, E-Commerce, Data, Finance, Legal and Customer Service teams as well as third party vendors for services
- Ensured all internal departments have fulfilled responsibilities to bring new enterprise customers on board
- Worked with assigned area and regional personnel in developing and implementing the strategic sales plan to further penetrate accounts and drive activations
- Worked closely with Enterprise Account Customer Service teams on customer issues, procurement, trouble-shooting, change requests and process improvements
- Maintain and grew existing customer base
- Represented company at trade association meetings to promote Verizon Wireless and increase presence in the community by developing relationships through chambers of commerce.
National Account Manager
Verizon Wireless
01.2005 - 01.2010
- Managed and led all efforts necessary to identify, acquire and further penetrate national or government accounts
- Offers solution-based selling through customer sales presentations
- Established strategic relationships with potential and existing customers promoting Verizon Wireless as the market leader in the wireless industry
- Led effort to negotiate contracts with customers as well as identify and close contract renewal opportunities
- Led efforts to fulfill contracts internally by working with key functional groups including Enterprise Data, Network, IT, E-Commerce, Data, Finance, Legal and Customer Service teams as well as third party vendors for services
- Ensured all internal departments have fulfilled responsibilities to bring new national customers on board
- Worked with assigned area and regional personnel in developing and implementing the strategic sales plan to further penetrate accounts and drive activations
- Worked closely with National Account Customer Service teams on customer issues, procurement, trouble-shooting, change requests and process improvements
- Maintained and grew existing customer base
- Represented company at trade association meetings to promote Verizon Wireless and increase presence in the community by developing relationships through chambers of commerce
- Fully utilized all sales force automation, funnel management and prospecting tools
- Managed sales funnel, generate reporting on sales activities and forecasting.
Business Sales Manager- Utah
01.2003 - 01.2005
- Built and developed a world-class team of 10 sales professionals and 4 support representatives to deliver outstanding customer service and solutions to small and medium sized business accounts provided ongoing coaching and development
- Ensured the sales team continuously exceeds sales goals through effective forecasting and execution of tactical sales plans
- Developed and implemented strategies to acquire new business, including performing and planning territory analyses
- Managed assessed and tracked the sales team’s performance
- Implement development plans for any existing employee skill gaps
- Modeled effective sales strategies
- Managed and maintained responsibility for all financial, budget, and sales reporting.
Business Account Executive
Verizon
03.2001 - 06.2003
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Developed and managed strong and growing pipelines of prospective small business customers.
- Developed strategy to combat increased competitive presence within territory.
- Provided sales forecasts within [Number]% accuracy each quarter and each year for long-term strategic planning.
Education
BBA - Business Administration And Management
Westminster College
Salt Lake City 06.2025
Business Management/Administration -
University of Phoenix
01.2013
General Studies -
Salt Lake Community College
01.2005
Attended for BS in Applied Science/ Aviation - Aviation/ Pilot
Spartan College of Aeronautics
01.1997
Skills
- Development of New Client Opportunities
- Vendor Relationship Management
- Strategic Planning
- Distributed Antenna Systems
- Mobile Device Management (MDM)
- International Services
- Sales Presentations
- Strategic account development
- Consultative Selling Techniques
- Technical understanding
- Relationship Management
- CRM proficiency
- Industry Expertise
- Pipeline Management
- Brand positioning
- Proposal Writing
- Financial Acumen
- Client Relationship Management
- Customer Engagement
- New Business Development
- Decision-Making
- Business Development
- Solution Selling
- Contract Negotiation
- Customer Satisfaction
- Staff Development and Leadership
- Private Wireless Networks
- Network as a Service (Wireless and Traditional Wireline)
- CPE Solution Selling
- Fixed Wireless Access
- Data-driven decision-making
- Forecasting Accuracy
- Creative solutions
- Sales Leadership
References Available
Available upon request
Military Service
US ARMY, Active Duty, 1993-1996, 19K Armor Crewman
Timeline
Sr. Client Partner
Verizon Wireless
01.2019 - 03.2024
Client Partner
Verizon
01.2010 - 01.2019
National Account Manager
Verizon Wireless
01.2005 - 01.2010
Business Sales Manager- Utah
01.2003 - 01.2005
Business Account Executive
Verizon
03.2001 - 06.2003
BBA - Business Administration And Management
Westminster College
Business Management/Administration -
University of Phoenix
General Studies -
Salt Lake Community College
Attended for BS in Applied Science/ Aviation - Aviation/ Pilot
Spartan College of Aeronautics