Overview
Work History
Education
Skills
Timeline
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Jacob Morrissey

Wilmington,NC

Overview

5
5
years of professional experience

Work History

Shift Lead

Nautical Bowls
03.2024 - Current
  • Trained and mentored new employees on established policies and processes to maximize team performance
  • Delegated daily tasks and responsibilities to ensure shift responsibilities were completed.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction through Google reviews and over the phone.
  • Inventoried materials on a weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.

Restaurant Team Member

Nautical Bowls
04.2023 - 03.2024
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Displayed excellent teamwork skills while working in a fast-paced environment with fellow team members.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.




Extended Day Program Assistant

Carmel Christian School
08.2020 - 07.2023
  • Developed strong relationships with students, fostering trust and open communication within the program.
  • Improved communication with parents by providing regular updates on their children's progress and behavior during before and after school care sessions.
  • Patiently fostered a positive environment for 20-30 students per shift.
  • Effectively addressed any behavioral issues that arose throughout my time in the program.

Education

Bachelor of Science - Supply Chain Management

University of North Carolina Wilmington
05.2026

Master of Science - Supply Chain Management

University of North Carolina At Wilmington
Wilmington, NC
05-2027

High School Diploma -

Carmel Christian School
05.2022

Skills

  • Customer Service Focus
  • Decision-Making capabilities
  • Conflict Resolution
  • Problem-Solving
  • Operations Management
  • Proficiency in Microsoft Excel

Timeline

Shift Lead

Nautical Bowls
03.2024 - Current

Restaurant Team Member

Nautical Bowls
04.2023 - 03.2024

Extended Day Program Assistant

Carmel Christian School
08.2020 - 07.2023

High School Diploma -

Carmel Christian School

Bachelor of Science - Supply Chain Management

University of North Carolina Wilmington

Master of Science - Supply Chain Management

University of North Carolina At Wilmington

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Jacob Morrissey