Jacob Morrow
Buffalo,NY
Summary
Recognized as a high-performing retail and operations professional with proven leadership potential and reliability across multiple departments in fast-paced retail environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advocate Team Member
Target Corporation
Buffalo, NY
09.2023 - Current
- Deliver exceptional customer service in a high-volume retail environment, ensuring a positive and efficient guest experience.
- Cross-trained across multiple store departments to support operational needs and maintain workflow efficiency.
- Certified to safely operate all store power equipment to assist with inventory movement, stocking, and operational logistics.
- Selected for Team Lead training due to consistent performance, leadership potential, and strong work ethic.
- Frequently trusted by Team Leads, Executive Team Leads, and Store Director to assist with operational priorities and team support.
- Contribute to problem resolution, team coordination, and customer issue management in a fast-paced environment.
Summer Bridge Participant
Mayor’s Summer Youth Employment Program
Buffalo, NY
07.2022 - 08.2022
- Participated in a college-level academic bridge program designed to prepare students for higher education.
- Completed structured coursework in a university environment while earning college credit.
- Strengthened academic readiness, communication skills, and professional development.
Summer Bridge Participant
Buffalo State College
Buffalo, NY
07.2021 - 08.2021
- Selected for the Summer Bridge program through the Mayor’s Summer Youth initiative.
- Gained early exposure to college-level coursework and collaborative learning environments.
Education
AC/DC Electronics
Erie Community College
Buffalo, NY06.2024
High School Diploma - Honors Graduate
Charter High School for Applied Technologies
Buffalo, NY2024
No Degree - Mechanical Engineering Studies
University at Buffalo
Buffalo, NYSkills
- Retail Operations
- Customer Experience
- Leadership Development
- Team Collaboration
- Store Operations Support
- Problem Solving
- Communication
- Adaptability
- Power Equipment Operation
- Inventory & Floor Operations
Leadership & Professional Strengths
- Recognized by store leadership for reliability, initiative, and strong team support.
- Ability to quickly learn new systems, processes, and operational procedures.
- Strong interpersonal communication and ability to work effectively in team environments.
- Demonstrated readiness for expanded responsibility and leadership roles.
Certification
Power equipment certification: Powered Pallet Stacker, Powered Pallet Jack and Powered Work Assist Vehicle/Lift
Timeline
Service Advocate Team Member
Target Corporation
09.2023 - Current
Summer Bridge Participant
Mayor’s Summer Youth Employment Program
07.2022 - 08.2022
Summer Bridge Participant
Buffalo State College
07.2021 - 08.2021
AC/DC Electronics
Erie Community College
High School Diploma - Honors Graduate
Charter High School for Applied Technologies
No Degree - Mechanical Engineering Studies
University at Buffalo