Jacob Murphy
Boise,ID
Summary
Dynamic and results-driven professional excelling in sales strategy and customer relationship management. Leveraged CRM software expertise and exceptional communication skills to generate significant revenue growth and foster strong client relationships. Skilled in navigating complex sales environments and driving customer satisfaction through strategic selling and effective problem resolution.
Overview
12
12
years of professional experience
Work History
Workplace Consultant
Create Spaces
Boise, ID
09.2023 - 09.2024
- Technical Proficiency: A vast understanding of various furniture product lines and industry needs.
- Prospecting and Lead Generation: Identify potential customers, generate new leads, and build a robust pipeline of opportunities.
- Presentation Skills: Creating and delivering engaging presentations to share findings and recommendations with customers, potential customers, decision makers, and industry influencers.
- Interpersonal Skills: Developed ongoing relationships of trust with customers.
- Building rapport, understanding their needs, and working collaboratively to achieve goals.
- Project Management: Organizing, planning, and managing projects effectively, including timelines, resources, and deliverables.
- Manage projects to completion.
Account Executive
Gather
Boise, ID
08.2021 - 08.2023
- Sales Strategy Development: Responsible for generating $550K of new, ongoing revenue for Gather.
- Creating and executing effective sales strategies and plans to meet or exceed sales targets.
- CRM Proficiency: Utilizing Customer Relationship Management (HubSpot) systems to track interactions, manage accounts, and analyze sales data.
- Strategic Thinking: Developed strategies that worked with both client goals and company goals.
- Product Knowledge: A deep understanding of the products or services offered.
- Being able to articulate features, benefits, and differentiators to clients.
Customer Success Manager
Gather
Boise, ID
08.2020 - 08.2021
- Customer Relationship Management: Manage over 75 customer accounts, building and maintaining strong, trust-based relationships with customers.
- Onboarding and Training: Guiding new customers through the onboarding process to ensure they understand how to use the product or service.
- Account Management: Overseeing the overall health of customer accounts, and ensuring they receive ongoing value.
Account Executive
Truckstop.com
Boise, ID
03.2019 - 04.2020
- Presentation Skills: Demonstrate products and services virtually for customers to drive education and tailor solutions specific to the customer's needs.
- CRM Proficiency: Utilizing Customer Relationship Management (Salesforce) systems to track interactions, manage accounts, and analyze sales data.
- Sales Skills: Build and maintain a sales pipeline.
- Manage the pipeline and forecast accurately.
- Strategic Thinking: Navigate complex technical situations.
- Networking: Building and leveraging a network of contacts within the industry.
Owner
J.M. Flooring LLC
Boise, ID
01.2016 - 03.2019
- Networking: Building and maintaining professional relationships to create opportunities, and gain industry insights.
- Customer Service: Providing exceptional service to build strong relationships, and ensure customer satisfaction.
- Leadership: Inspiring, making strategic decisions, and leading by example.
- Adaptability: Being flexible and responsive to changes in market demand, customer preferences, and industry advancements.
Flooring Installer
Crown Flooring Inc
Boise, ID
01.2013 - 01.2016
- Technical Proficiency: Understanding relevant technology, skills, and tools that can improve efficiency and productivity.
- Communication: Effectively conveying ideas, listening to others, and fostering open dialogue within the team and with clients.
- Problem-solving: Identifying issues and finding effective solutions quickly to keep the business running smoothly.
Education
Mass Communications - Theatre Arts
Boise State University
Boise, ID05.2009
Skills
- Sales Strategy
- Effective Issue Resolution
- Sales presentation
- Organization
- Account Management
- Effective Oral Communication
- Proficient Written Communication
- Customer Satisfaction
- Project Management
- Excellent communication
- Workflow optimization
- Business development
- Analytical Problem Solving
- Networking
- Communication
- CRM software expertise (Salesforce, HubSpot)
- Strategic selling
- Customer relationship management
- Customer presentations
- Sales and marketing strategies
- Customer relationship building
- Deal structuring
- Sales software proficiency
- Sales pipeline management
- New business development
- Sales development
Websites
Timeline
Workplace Consultant
Create Spaces
09.2023 - 09.2024
Account Executive
Gather
08.2021 - 08.2023
Customer Success Manager
Gather
08.2020 - 08.2021
Account Executive
Truckstop.com
03.2019 - 04.2020
Owner
J.M. Flooring LLC
01.2016 - 03.2019
Flooring Installer
Crown Flooring Inc
01.2013 - 01.2016
Mass Communications - Theatre Arts
Boise State University