Summary
Overview
Work History
Education
Skills
Hunting/Target Shooting
Timeline
Generic

Jacob Murray

Dowelltown,TN

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

7
7
years of professional experience

Work History

Owner

CHS Contractors
03.2022 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
  • Managed large budgets, collaborating with other departments to eliminate redundancies.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Field Manager

Center Hill Siding
07.2021 - 03.2022
  • Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
  • Performed quality control inspections on phases of field operations.
  • Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
  • Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
  • Proactively identified areas for improvement within the field management realm, resulting in continuous growth and adaptability to evolving industry demands.
  • Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
  • Predicted and resolved operational bottlenecks, supply and tool shortages.
  • Enhanced overall company reputation through exceptional client communication during all stages of the project lifecycle—promoting transparency in processes—and ensuring expectations were met or surpassed consistently.
  • Consistently exceeded performance objectives by leveraging extensive industry experience and effective leadership skills in managing teams.
  • Negotiated favorable contracts with vendors for materials procurement, ensuring cost savings without compromising quality standards.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Field Training Manager

Leaf Filter Gutter Protection
01.2020 - 07.2021
  • Facilitated open lines of communication between employees and management, addressing concerns promptly for improved satisfaction among trainees.
  • Enhanced employee performance by developing and implementing comprehensive field training programs.
  • Trained employees on job duties, responsibilities and company policies and procedures.
  • Fostered a positive, inclusive learning environment that prioritized employee development and professional growth.
  • Promoted a culture of continuous learning within the organization, encouraging employees to seek out professional development opportunities proactively.

Owner

JMC
03.2017 - 12.2019
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

Education

Certificate - Lutherie

Galloup Guitars
Big Rapids, MI
03.2015

High School Diploma -

Milford High School
Highland
05.2012

Skills

  • Administrative Oversight
  • Project estimating
  • Budget Administration
  • Business Management
  • Verbal and written communication
  • Relationship Building
  • Business Development
  • Bidding processes
  • Cost Reduction
  • Project Management
  • Time Management
  • P&L Management

Hunting/Target Shooting

Having competed in a wide variety of competitive sports both team and individual, hunting/target shooting both firearms and archery places a high demand on accuracy and the ability to remain calm/level in high pressure situations.  

Timeline

Owner

CHS Contractors
03.2022 - Current

Field Manager

Center Hill Siding
07.2021 - 03.2022

Field Training Manager

Leaf Filter Gutter Protection
01.2020 - 07.2021

Owner

JMC
03.2017 - 12.2019

Certificate - Lutherie

Galloup Guitars

High School Diploma -

Milford High School
Jacob Murray