Jacob Mussatti
123 Norfolk Ave, Kansas City,KS
Summary
Dynamic professional with a proven track record at Fastenal, enhancing warehouse efficiency and leading teams to exceed production goals while ensuring safety. Skilled in troubleshooting, customer service, and Microsoft Office, with a knack for clear communication and client relationship building. Excelled in fast-paced environments, significantly improving system performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Warehouse Supervisor
Fastenal
06.2021 - Current
- Supervised warehouse operations by managing employees during shifts.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Supported production workers in meeting goals without compromising safety and compliance.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
Information Technology Support Specialist
Johnson County Community College
07.2020 - 03.2021
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Managed high levels of call flow and responded to technical support needs.
- Helped streamline repair processes and update procedures for support action consistency.
Bartender
Jose Peppers
08.2016 - 05.2020
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Associate of Applied Science - Computer Programming
Johnson County Community College
Overland Park, KS05-2022
Skills
- Customer service expertise
- Salesmanship
- Clear and effective communication
- Outstanding customer service
- Client Relationship Building
- Proficiency in Microsoft Office suite
- System performance optimization
- Help Desk Operations
- Troubleshooting and diagnostics
Timeline
Warehouse Supervisor
Fastenal
06.2021 - Current
Information Technology Support Specialist
Johnson County Community College
07.2020 - 03.2021
Bartender
Jose Peppers
08.2016 - 05.2020
Associate of Applied Science - Computer Programming
Johnson County Community College