Jacob Naranjo
Albuquerque,NM
Summary
Dedicated and experienced security professional with over 6 years in the field, including leadership and supervisory roles. Skilled in access control, incident documentation, and property patrolling, with a proven track record of maintaining safety and preventing theft. Strong background in customer service, mentoring, and administrative support. Adept at managing teams, training personnel, and delivering excellent service in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Security Site Supervisor
Allied Universal Security Services
04.2023 - Current
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Managed team schedules to provide effective security coverage for building needs.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Trained security workers on site-specified procedures.
Field Training Officer
Pono Security
07.2022 - 04.2023
- Served as a positive role model for new officers, demonstrating professionalism, integrity, and commitment to public service at all times.
- Conducted regular assessments to gauge trainee competence in critical skills, adjusting training plans as needed to address gaps in knowledge or ability.
- Facilitated effective communication between trainees and senior staff for increased collaboration and teamwork in the field.
- Mentored new officers throughout their probationary period, offering guidance on best practices for successful career advancement within the department.
- Conducted scenario-based exercises simulating real-world law enforcement situations, preparing trainees for the challenges they would face in the field.
- Maintained accurate records of each officer''s progress throughout their training program, facilitating timely completion of required milestones for graduation from probationary status.
- Improved officer performance by developing comprehensive training programs focused on practical skills and situational awareness.
- Promoted positive interactions between trainees and experienced officers in order to foster a strong sense of camaraderie and teamwork throughout the department.
- Provided coaching and mentoring to employees.
Security Officer
Vet-Sec Protection Agency
04.2022 - 04.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Security Officer
Valley Protective Services
06.2020 - 01.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Mentor
Sitel
04.2018 - 11.2019
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Collaborated with other mentors to share best practices and resources, elevating quality of mentorship provided.
- Conducted regular one-on-one coaching sessions to address individual development needs, improving overall performance.
- Planned and promoted career planning presentations, work experience programs and career workshops.
Tax Support Specialist
Intuit Turbo Tax
01.2018 - 05.2018
- Participated actively in professional development opportunities to continuously improve skills and stay current on taxation trends and changes.
- Prepared accurate tax returns for individuals and businesses, adhering to strict deadlines and regulatory requirements.
- Educated clients on recordkeeping practices to facilitate more efficient future filings.
- Streamlined tax filing processes for increased efficiency and reduced errors.
- Supported teammates during peak workload times, fostering a positive work environment that encouraged collaboration and mutual success among team members.
- Conducted in-depth research on tax laws to stay current on changes and provide the best advice to clients.
- Developed customized tax strategies for clients to minimize liabilities and maximize refunds.
- Identified potential credits and deductions for clients through careful review of financial records, maximizing refund opportunities.
- Maintained thorough documentation of client interactions, ensuring proper follow-up and resolution of issues as needed.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Calculated estimated tax payments for clients.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Customer Service Representative
Sitel
07.2017 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Associate of Arts - Criminology
Central New Mexico Community College
Albuquerque, NM05-2025
GED -
Y.D.I
Albuquerque, NM11-2015
Skills
- CCTV monitoring
- Access control
- Alarm systems
- Risk analysis
- Security planning
- Team leadership
- Daily incident reporting
- Security team leadership
- Site visits
Timeline
Security Site Supervisor
Allied Universal Security Services
04.2023 - Current
Field Training Officer
Pono Security
07.2022 - 04.2023
Security Officer
Vet-Sec Protection Agency
04.2022 - 04.2023
Security Officer
Valley Protective Services
06.2020 - 01.2022
Mentor
Sitel
04.2018 - 11.2019
Tax Support Specialist
Intuit Turbo Tax
01.2018 - 05.2018
Customer Service Representative
Sitel
07.2017 - 04.2018
Associate of Arts - Criminology
Central New Mexico Community College
GED -
Y.D.I
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