Jacob Nedwell
Conway,SC
Summary
Goal-oriented manager with distinguished experience in clothing-retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
10
10
years of professional experience
Work History
Sales Manager (Sales Lead)
American Eagle
10.2023 - 05.2024
- Worked at two stores #556 and #2297
- Coached many new BAs to company standards, while also coaching senior BAs on how to improve day-to-day
- Balanced a friendly and fun environment while maintaining a productive and goal-chasing mentality. I bring a (playfully) sassy and stern coaching style to work every day
- Carried out opening and closing procedures, as well as calling in change orders as needed. Delegated closing workload amongst the closing crew to ensure tasks were being carried out in a fair manner
- Worked at a high volume store (#556) and excelled in such an environment, which in turn means I can perform well under pressure
- I was transferred to store #2297 that needed help in regaining stability concerning standardizing and hierarchy. Store #2297 is a dual level store, and I spent most of my time upstairs leading the men's department, women's room 2 & 3, and clearance
- Upstairs became "my" zone after some time. Every single customer that came up those stairs was greeted and offered assistance by not only me, but those I trained
- I made it abundantly clear that I am to be respected given my seniority, but I will be the first one to "get after it." I've maintained the mentality that if I don't do something, I don't expect you to do it either
- I lead people by example, not by micromanaging.
Overnight Stock Manager
American Eagle
01.2019 - 01.2021
- Provided training and guidance to new staff members on proper methods of stocking shelves and inventory management processes
- Maintained up-to-date records of all orders, deliveries, returns, transfers, and invoices
- Monitored inventory levels of products and materials in warehouses
- Organized, and manage work of subordinate staff to ensure that work was accomplished in manner consistent with organizational requirements
- Monitored stock levels and inventory to ensure accuracy and efficiency in the supply chain process.
Ride Operator Supervisor
Funtown Splashtown USA
05.2014 - 06.2023
- Followed all safety protocols and procedures
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Trained new operators on equipment operations
- Assigned employees to specific duties
- Team leader, training associates too safely and effectively operate rides
- Oversaw 50-100 Ride Operators a day ensuring safety and operations protocol was followed
- Effectively communicate with customers to ensure enjoyment at the park
- Work with both associates and customers over disputes
- Create a safe and happy environment for customers.
Computer Sales Specialist
Best Buy
09.2021 - 05.2022
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Employed active listening techniques to understand customers' needs and provide appropriate solutions
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Created a welcoming environment to customers needing assistance with purchasing a computer, and applicable accessories - Good 'Basket' attach rate
- Effectively marketed company perk programs (TotalTech, Applecare+, GSP, and BP's)
- Taught customers about the device they were looking to purchase while giving insight as to what accessories to/not to pair with it.
Customer Service Associate Team Leader
Target
01.2018 - 12.2019
- Maintained a high level of professionalism when dealing with difficult customers
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Provided exceptional customer service to ensure customer satisfaction
- Handled customer complaints and inquiries in a courteous and efficient manner
- Developed positive relationships with customers through friendly interactions
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Sales Associate
Dick's Sporting Goods
01.2016 - 12.2017
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Footwear associate, working with customers with correctly fitting shoes
- Maintaining shoe stockroom, organization and reporting
- Bike department associate - servicing bike repairs
- Guest service associate - assisting customers in sporting equipment.
Education
Associates in Communication -
University of Southern Maine
Gorham, Maine12.2021
High School Diploma - undefined
Cape Elizabeth High School
Cape Elizabeth, Maine06.2016
Skills
- Hard-Working
- Dedicated
- Sales operation
- Engaging
- Leader
- Entry-level IT
Timeline
Sales Manager (Sales Lead)
American Eagle
10.2023 - 05.2024
Computer Sales Specialist
Best Buy
09.2021 - 05.2022
Overnight Stock Manager
American Eagle
01.2019 - 01.2021
Customer Service Associate Team Leader
Target
01.2018 - 12.2019
Sales Associate
Dick's Sporting Goods
01.2016 - 12.2017
Ride Operator Supervisor
Funtown Splashtown USA
05.2014 - 06.2023
Associates in Communication -
University of Southern Maine
High School Diploma - undefined
Cape Elizabeth High School