Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jacob Neilson

Asheville,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Consultant

Preferred Parking
02.2021 - 04.2024
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
  • Enhanced communication among team members, fostering a collaborative and supportive work environment.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

Manager

Vitamin Shoppe
01.2019 - 01.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Operations Specialist

Avadim
01.2017 - 01.2019
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
  • Improved operational efficiency by streamlining processes and implementing new systems.

Education

Bachelor of Arts - Sustainability Studies

Appalachian State University
Boone, NC
01.2025

Associate of Arts - General Studies

Asheville Buncombe Technical Community College
05.2015

High School Diploma -

Enka High School
Candler, NC
06.2013

Skills

  • Problem-Solving
  • Attention to Detail
  • Team Leadership & Development
  • Client Relationships
  • Strategic Planning
  • Issue Resolution
  • Project Leadership
  • Customer Relationship Management
  • Work Planning and Prioritization
  • Quality Assurance
  • Proficient in GIS Systems
  • Microsoft Proficient

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 6 in the development of the Asheville City Parking Initiative .
  • Resolved product issue through consumer testing.
  • Supervised team of 10 staff members.
  • Supervised multiple Lot Installation projects through out Asheville, Hendersonville, and Brevard.
  • Oversaw the handling of Finances for multiple organizations (collections, deposits, payroll, etc)

Certification

  • OSHA #7005, Avadim Pharmaceuticals & Manufacturing - 2 years
  • OSHA Forklift Certification, Avadim Pharmaceuticals & Manufacturing- 2 years
  • Microsoft 365 Certified

Timeline

Consultant

Preferred Parking
02.2021 - 04.2024

Manager

Vitamin Shoppe
01.2019 - 01.2021

Operations Specialist

Avadim
01.2017 - 01.2019

Bachelor of Arts - Sustainability Studies

Appalachian State University

Associate of Arts - General Studies

Asheville Buncombe Technical Community College

High School Diploma -

Enka High School

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Jacob Neilson