Dedicated hospitality professional with a personable approach to operations management and event coordination. Experienced in leading teams and fostering positive guest experiences in dynamic settings. Skilled in building relationships with vendors and crafting effective marketing strategies, all while ensuring compliance and quality. Passionate about creating memorable moments and continuously improving service.
- Supervised over 30 employees, delegating work schedules and tasks while providing constructive feedback.
- Built and maintained strong relationships with over 15 vendors, event planners, and hotel management.
- Managed sales through outsourced marketing services and ensured meticulous contract management (including BEOs) within the Marriott CI/TY platform.
- Collaborated closely with executive chefs on menu planning and tastings, prioritizing customer satisfaction through sustainable leadership and mentorship.
- Conducted post-event evaluations to implement strategies for continuous improvement.
-Conducted interviews and oversaw the hiring process for a staff of 20 or more.
- Managed both back-of-house (BOH) and front-of-house (FOH) operations, ensuring compliance with health department regulations.
- Negotiated pricing and sourced supplies for BOH, while maintaining exceptional customer service standards in a high-traffic restaurant environment.
- Managed wholesale accounts with major retailers such as Mariano's, Jewel-Osco, and Shop and Save.
- Developed and implemented marketing strategies, overseeing social media coordination.
- Led a team of over 50 employees, fostering a productive and collaborative work environment.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks
- Collaborated with business partner on strategic planning initiatives for long-term business success.
- Team Leadership
- Sales and Vendor Management
- Meticulously Attentive to Detail
- Exceptional Problem-Solving Skills
- Marketing Strategy Development
- Customer Relationship Management
- Compliance and Quality Assurance