Jacob Nettleton
Hoskins,NE
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Security Guard
Securitas
Wayne, NE
01.2024 - Current
- Secured premises and personnel through property patrolling, surveillance equipment monitoring, building and access point inspections, driver direction for traffic control, and permission for entry.
Member Service Representative II
Navy Federal Credit Union
Pensacola, FL
03.2023 - 12.2023
- Demonstrated strong interpersonal skills as a friendly and enthusiastic Member Service Representative, successfully handling account queries, resolving issues, and enhancing member relationships
- Demonstrated expertise in providing impeccable service to credit union and bank members, maximizing customer satisfaction
- Proficiently utilizing multiple software programs with ease and quickly adapting to new systems as presented.
Insurance Agent
Teletech
01.2022 - 11.2022
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
Member Service Representative I
Navy Federal Credit Union
Pensacola, FL
02.2021 - 01.2022
- Enthusiastic and friendly Member Service Representative skilled at building rapport with diverse customers while answering account questions, resolving issues and maximizing member relation opportunities
- Specialize in working with credit union and bank members to ensure customer satisfaction remains high
- Proficient in the use of multiple software programs and quick to adapt to new systems.
Golf Guest Services Attendant
Tiger Point Golf Club
Gulf Breeze, FL
01.2020 - 02.2021
- Assisted in the preparation for golf tournaments, execution and tear down
- Maintained high overall cleanliness of the Cart Barn and all related work areas
- Assisted guests with the movement, cleaning, and storage of golf equipment during their arrival and departure.
Hotel Maintenance Engineer
Courtyard Marriott
Pensacola, FL
07.2018 - 12.2019
- Performed daily maintenance and repair of all hotel guest rooms, public areas and back-of-house facilities.
- Inspected and tested electrical systems, plumbing fixtures, heating and cooling systems and related equipment.
- Maintained inventory of supplies, tools and equipment in order to ensure adequate stock levels for repairs.
- Assisted with the installation of new equipment as needed.
Car lot attendant/ Transporter
Fields Cadillac of Jacksonville Car Dealership
Jacksonville, FL
07.2016 - 01.2017
- Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes
- Conducted daily pre-trip inspections according to a set checklist
- Interacted with customers in a friendly and professional manner while delivering vehicles and transporting customers.
Education
Bachelor of Arts - Criminal Justice
University of West Florida
Pensacola, FL12-2024
High School Degree -
W.T. Sampson High School
Skills
- Criminal law understanding
- Report Preparation
- Work ethic
- Incident Reporting
- Complex Problem-Solving
- Punctuality
- De-Escalation Techniques
- Microsoft Excel
- Microsoft Office and Docusign
- Microsoft Word
Leadership Roles
- National Honor Society, Treasurer
- Student Government, Vice President
- Senior Class Executive Officer, Senior Class Treasurer
Accomplishments
- 2024 Dean's List
Timeline
Security Guard
Securitas
01.2024 - Current
Member Service Representative II
Navy Federal Credit Union
03.2023 - 12.2023
Insurance Agent
Teletech
01.2022 - 11.2022
Member Service Representative I
Navy Federal Credit Union
02.2021 - 01.2022
Golf Guest Services Attendant
Tiger Point Golf Club
01.2020 - 02.2021
Hotel Maintenance Engineer
Courtyard Marriott
07.2018 - 12.2019
Car lot attendant/ Transporter
Fields Cadillac of Jacksonville Car Dealership
07.2016 - 01.2017
Bachelor of Arts - Criminal Justice
University of West Florida
High School Degree -
W.T. Sampson High School