Jacob Nguyen
Houston,TX
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level IT position to help launch career while achieving company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Rides Operator
Funplex Funpark
Houston, TX
01.2017 - 12.2024
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Maintained cleanliness of rides and surrounding area.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Monitored patrons and equipment during rides to prevent accidents.
Barback
Giau Bar n Bites
Houston, TX
02.2019 - 01.2021
- Participated in ongoing training to enhance job skills and knowledge.
- Served as cashier when necessary, handling payments accurately and efficiently.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Greeted guests with friendliness and professionalism.
Bartender
Giau Bar n Bites
Houston, TX
01.2021 - 11.2023
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
- Effectively multitasked within fast-paced environment.
Assistant
Kevin Kuo
Houston, TX
11.2023 - 02.2024
- Assisted in the preparation of reports, presentations and correspondence.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Served as contact person and source of information to maintain good communication with clients.
Skills
- Policy Compliance
- Team Training
- Customer Service
- Strong Work Ethic
- Flexible Schedule
- Time Management
Certification
- Working towards completing Comptia A+ cerification
Timeline
Assistant
Kevin Kuo
11.2023 - 02.2024
Bartender
Giau Bar n Bites
01.2021 - 11.2023
Barback
Giau Bar n Bites
02.2019 - 01.2021
Rides Operator
Funplex Funpark
01.2017 - 12.2024