Hi, I’m
Jacob Nguyen
Maple Grove,MN
Summary
Dynamic professional with a proven track record in enhancing website functionality and user engagement for Bill Hicks and Co. through expert code redesigns and targeted email campaigns. Excelled as a Team Leader at Jimmy John's by fostering a collaborative environment and driving team performance. Skilled in content strategy and clear communication, adept at building relationships and achieving results. Highly motivated Website Editor plans, researches, writes copy and edits website content to increase traffic, showcase quality content and foster positive experience for website visitors. Possesses strong writing and communication skills with over 3 years of experience in digital and social media realm. Produces compelling website design and layout and identifies cost-effective opportunities for new or enhanced platform features and services.
Overview
8
years of professional experience
Work History
Lang Le and Son's Car Wash
Manager
03.2024 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Bill Hicks and Co.
Website Editor
01.2020 - 07.2020
Job overview
- Improved website functionality by redesigning, updating and implementing [Type] codes, plug ins and extensions.
- Developed targeted email marketing campaigns, driving increased newsletter subscriptions and customer conversions.
- Spearheaded website redesign project, resulting in improved aesthetics and enhanced usability for users.
- Created targeted social media strategy to connect with existing and new customers through relevant platforms and expand influence.
Jimmy John's
Team Leader
04.2018 - 01.2019
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Paradise Car Wash
Line Worker
09.2017 - 03.2018
Job overview
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
Malone's Bar & Grill
Restaurant Busser
10.2016 - 05.2017
Job overview
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
University of MinnesotaMinneapolis, MN
Bachelor of Science from Marketing
06.2025
University Overview
- 3.5 GPA
- Extracurricular Activities: Volleyball and Baseball
- Chess Club Member
North Hennepin Community CollegeMinneapolis, MN
Associate of Arts from Marketing
06.2022
University Overview
- 3.6 GPA
Maple Grove Senior HighMaple Grove, MN
GED
06.2020
University Overview
- 3.6 GPA
- Honor Roll 2017-2019
- Extracurricular Activities: Hockey, Baseball, and Frisbee
- National Honors Society Member
Skills
- Link Building
- Keyword Research
- Content Strategy
- Online Advertising
- Proofreading abilities
- Clear Communication
- Keen eye for detail
- Relationship Building
- Editing skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Languages
Spanish
Elementary
Timeline
Manager
Lang Le and Son's Car Wash
03.2024 - Current
Website Editor
Bill Hicks and Co.
01.2020 - 07.2020
Team Leader
Jimmy John's
04.2018 - 01.2019
Line Worker
Paradise Car Wash
09.2017 - 03.2018
Restaurant Busser
Malone's Bar & Grill
10.2016 - 05.2017
University of Minnesota
Bachelor of Science from Marketing
North Hennepin Community College
Associate of Arts from Marketing
Maple Grove Senior High
GED
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