Jacob Nichols
Avon,CO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled Safety. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lift Operator
Vail Resorts Inc
11.2023 - Current
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Communicated with other lift operators about high-risk lift riders.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Car Salesperson
Bob Tyler Toyota
03.2023 - 07.2023
- Located merchandise across various stores to address customer needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Prepared purchased vehicles and completed final delivery checks.
- Created inviting environment for customers by maintaining store organization and cleanliness.
General Manager/Lead Server
Sushi Masa/Wako Japanese
01.2022 - 03.2023
- Interacted well with customers to build connections and nurture relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shift Leader
Chick Fila A
01.2018 - 05.2020
- Resolved conflicts between employees to maintain positive and productive work environments.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Actively participated in community events on behalf of the company, strengthening brand awareness within the local area.
- Enforced company policies and regulations with employees.
Server
Longhorn Steakhouse
03.2017 - 03.2018
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Front Service Clerk
Publix Supermarkets
03.2014 - 03.2016
- Improved store appearance by restocking shelves, rotating products, and removing expired items regularly.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Strived for continuous improvement within job duties, seeking feedback from supervisors on ways to enhance performance levels.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
Education
High School Diploma -
Decatur High School
Decatur, AL05.2017
Skills
- Safety Inspections
- Employee Training
- Instruction assistance
- Preventive Maintenance
- Safety Monitoring
- OSHA Compliance
- Business Management
- Time Management
- Employee Scheduling
- Recruitment
- Sound Judgment
- Networking abilities
- Persuasive communication style
- Exceeding Customer Expectations
- Friendly and Helpful
Certification
- ServSafe Certification Training - [08/2022-08/2025]
Timeline
Lift Operator
Vail Resorts Inc
11.2023 - Current
Car Salesperson
Bob Tyler Toyota
03.2023 - 07.2023
General Manager/Lead Server
Sushi Masa/Wako Japanese
01.2022 - 03.2023
Shift Leader
Chick Fila A
01.2018 - 05.2020
Server
Longhorn Steakhouse
03.2017 - 03.2018
Front Service Clerk
Publix Supermarkets
03.2014 - 03.2016
High School Diploma -
Decatur High School