Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Nielsen

Sedro-Woolley,WA

Summary

Experienced ultimate professional, in an Managerial and Senior Executive Assistant career, with 8 years of experience and skilled at offering high-level administrative support to C-level executives and senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, and Dedicated professional with excellent experience in industry. Completes assigned tasks with focus on quality. Dependable and quick-learning team player. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, confidentiality and communication skills.

Overview

9
9
years of professional experience

Work History

Senior Executive Assistant

United States Navy, USN
Oak Harbor, WA
11.2015 - 04.2023
  • Providing advice, implementing policies, strategies and procedures
  • Worked in many high stress situations
  • Ability to work on complex and confidential tasks simultaneously
  • Maintained daily appointment calendars for president and executive vice president.
  • Addressing problems and troubleshooting campaigns
  • Managed travel itineraries and logistics for accommodations for over 800+ employees.
  • Contributed to smooth business operations by planning and organizing meetings and conferences.
  • Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 5 executives.
  • Keeping up to date with new benefits, compensation, employee resource systems, and trends performance
  • Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
  • Directed administrative functions for board of directors, principals, consultants and key managers.
  • Complied with special requests from board members for research, assistance and travel arrangements.
  • Assisted top Executives in all areas of work and programs
  • Monitored incoming correspondence, emails, snail mail and other publications for management members.
  • Planning, organizing and monitoring programs and executive's schedules like appointments, mail and conference calls
  • Communicating and negotiating with agencies, employees, marketing staff, editors, and writers
  • Handled scheduling and logistics planning for conferences and monthly meetings.
  • Maintained confidential, administrative support to executive team and members of board of directors.
  • Created regular reports and updated internal databases.
  • Screened incoming mail, publications and other correspondence directed to management team members.

Customer Service Representative

Best Buy Inc
Colorado Springs, CO
01.2014 - 11.2015
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded to customer requests for products, services, and company information.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Offered advice and assistance to 50 customers per day paying attention to special needs or wants.

Education

BBA - Business Administration

University of Massachusetts - Boston
Boston, MA
03.2023

Associates Degree - Human Resources Management

Brandman University
Bremerton
10.2020

Skills

  • Leadership
  • Communication
  • Teamwork
  • Superb Technical Skills
  • Strong Problem Solver
  • Schedule Management
  • Executive Calendars
  • Travel Accommodations
  • Project Management
  • Customer Service
  • Critical Thinking
  • Report Analysis
  • Self Starter
  • Writing
  • Confidentiality
  • Executive Support
  • Social Media Knowledge
  • Google Docs
  • Microsoft Outlook
  • Microsoft Office
  • Apple macOS

Timeline

Senior Executive Assistant

United States Navy, USN
11.2015 - 04.2023

Customer Service Representative

Best Buy Inc
01.2014 - 11.2015

BBA - Business Administration

University of Massachusetts - Boston

Associates Degree - Human Resources Management

Brandman University
Jacob Nielsen