Jacob Nix
BIRMINGHAM
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
9
9
years of professional experience
Work History
Field Technician VI
Charter Spectrum
10.2021 - Current
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed wiring, cabling and networking hardware on customer premises.
- Performed preventive maintenance of telecommunications equipment.
- Coordinated installation of new users and relocations of existing users.
- Installed and configured hardware and software systems for clients, ensuring optimal performance and functionality
- Performed routine maintenance on equipment to prevent downtime and ensure smooth operation
- Diagnosed and resolved technical issues in a timely manner, minimizing client disruption
- Conducted site surveys to assess network infrastructure requirements for new installations or upgrades
- Ensured compliance with industry standards and regulations during all installations and repairs
- Utilized diagnostic tools such as multimeters, cable testers, spectrum analyzers, etc., to identify faults in electrical circuits or network connections
- Configured routers, switches, access points, firewalls, VPNs based on client requirements for secure network connectivity
- Collaborated with project managers to plan installation schedules that minimized disruptions for clients' operations
IT technician
JACK'S FAMILY RESTAURANTS INC.
09.2019 - 08.2021
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Assistant Manager
JACK'S FAMILY RESTAURANTS INC.
04.2016 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Diploma -
Coosa Christian School
2016
Skills
- Critical Thinking
- Technical Support
- Data Retention
- Troubleshooting and Diagnostics
- Helpdesk Services
- Resolve Technical Problems
- Microsoft Active Directory
- Vehicle Maintenance
- Customer Relations Understanding
- Troubleshooting Abilities
- Structured Cabling
- Diagnostic Procedures
Accomplishments
- HOBBIES
- Car Enthusiast
- Creative Writing
- Classically trained vocalist
- Guitar
Timeline
Field Technician VI
Charter Spectrum
10.2021 - Current
IT technician
JACK'S FAMILY RESTAURANTS INC.
09.2019 - 08.2021
Assistant Manager
JACK'S FAMILY RESTAURANTS INC.
04.2016 - 09.2019
Diploma -
Coosa Christian School