Jacob Norman
Chesapeake,VA
Summary
Dynamic Air Traffic Controller with the US Navy, skilled in airspace management and situational awareness. Proven track record in optimizing operations and training personnel, ensuring safety protocols are upheld under pressure. Recognized for effective communication and decision-making during emergencies, enhancing mission success in complex environments.
Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Overview
11
11
years of professional experience
Work History
Air Traffic Controller
US Navy
10.2014 - Current
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Implemented contingency plans during emergency situations to minimize risks while maintaining efficient air traffic management practices.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
Assistant Command Fitness Leaser
US Navy
05.2022 - Current
- Provided insightful and result driven training to assist active duty military in improving their health and mission readiness.
- Ensured protocols were understood and followed during both daily training as well as annual command wide evaluations.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Watch Bill Coordinator
US Navy
10.2023 - 04.2024
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Supervised more than 100 sailors by coordinating 8 cross-functional teams, resulting in seamless watch rotation execution and enhanced outcomes.
Compartment Acceptance Team Leader
US Navy
11.2021 - 04.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed. Ensured my team knew the required work needing completion at the beginning of the week, ensuring completion prior to the start of the weekend.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks. Created over 250 jobs that required rework or corrective action ensuring prompt and decisive workmanship.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks. Empowered subordinates with the tools, knowledge, and training to effectively utilize corrective action systems.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Facility Watch Supervisor
US Navy
03.2019 - 07.2021
- Responsible to the Commanding Officer for the operational performance of the watch team during control, coordination, and separation of military and civilian aircraft in over 112,000 square miles of special use airspace.
- Ensured quick response to emergency situations by establishing clear communication channels between team members and emergency services.
- Optimized shift schedules to ensure adequate staffing levels during peak hours, minimizing potential vulnerabilities in facility security coverage.
- Trained and mentored personnel in safe and orderly control of Airborne Air Craft.
- Coordinated activities of subordinate personnel to support mission success.
Education
Bachelor of Arts - Mathematics
Thomas Edison State University
Trenton, NJ09-2025
High School Diploma -
Gulfport High School
Gulfport05-2011
Skills
- Situational awareness
- Airspace management
- Composure under high pressure
- Safety measures
- Safety protocols
- FAA regulations
- Radar usage
- Training and mentoring
- Goal oriented
- Customer service
- Group instruction
Timeline
Watch Bill Coordinator
US Navy
10.2023 - 04.2024
Assistant Command Fitness Leaser
US Navy
05.2022 - Current
Compartment Acceptance Team Leader
US Navy
11.2021 - 04.2024
Facility Watch Supervisor
US Navy
03.2019 - 07.2021
Air Traffic Controller
US Navy
10.2014 - Current
Bachelor of Arts - Mathematics
Thomas Edison State University
High School Diploma -
Gulfport High School
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