Jacob Norton
Oxford
Summary
Experienced in administrative program management with background in coordinating and implementing initiatives. Strong understanding of compliance, policy interpretation, and strategic planning. Proven ability to manage projects, improve efficiency of operations, and team leadership. Demonstrated success in streamlining operational procedures and enhancing productivity levels within an organization.
Overview
21
21
years of professional experience
Work History
Administrative Program Specialist
Southern Oregon University
Ashland
10.2022 - 09.2025
- Managed Ronald E. McNair Post-baccalaureate Achievement Program.
- Evaluated program effectiveness through data analysis and feedback collection.
- Resolved participant inquiries and issues related to program services.
- Maintained web pages for department by creating and updating content.
- Prepared and produced reports and documents by researching, analyzing and summarizing information and trends while coordinating and completing project requirements.
- Managed the budget process for assigned programs.
- Maintained accurate records for program activities and participant information, ensuring federal compliance.
- Planned events and coordinated participant travel to conferences and programs.
- Facilitated training sessions for participants.
- Encouraged and improved cross-department internal communication.
- Maintained front desk to provide positive first impression.
Forklift Operator
FedEx Freight
Fairfield
09.2018 - 05.2022
- Operated forklifts to transport materials and products throughout the warehouse.
- Conducted routine inspections of equipment for safety and operational efficiency.
- Coordinated with team members to efficiently load and unload shipments.
- Executed quality control checks on incoming and outgoing freight.
- Trained new team members on safe forklift operation and warehouse protocols.
- Communicated effectively with supervisors regarding shipment status and issues.
- Participated in safety meetings and contributed to improving workplace safety.
- Maintained cleanliness and organization of the work area to promote safety.
Store Manager
Sarpino's Pizzeria
Austin
11.2014 - 05.2016
- Led a team of staff in daily operations to ensure efficient workflow and customer satisfaction.
- Implemented training programs for new hires to enhance product knowledge and service skills.
- Monitored food safety and hygiene standards to comply with health regulations.
- Managed scheduling to optimize labor costs while meeting staffing needs.
- Maintained cleanliness and organization of the store to create a welcoming environment.
- Trained employees in point-of-sale systems to ensure efficient transaction processing.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
Configuration Technician
Compucom Systems, Inc.
Blue Ash
06.2011 - 04.2014
- Configured and deployed hardware to meet client specifications and operational requirements.
- Performed routine maintenance and troubleshooting on hardware and software systems to ensure optimal functionality.
- Collaborated with cross-functional teams to resolve technical issues and enhance service delivery.
- Provided technical support and training to end-users on system features and best practices.
- Executed quality assurance tests on new software releases to validate performance and stability.
- Assisted in inventory management by tracking hardware components and ensuring timely replenishment.
- Communicated effectively with vendors to coordinate equipment repairs and replacements.
- Maintained detailed logs of service requests and resolutions to improve future support initiatives.
Eligibility Associate
Medco Health Solutions
Fairfield
12.2007 - 06.2010
- Conducted eligibility assessments for prescription claims to determine compliance with benefits.
- Managed incoming inquiries from clients regarding eligibility and benefits, providing timely information.
- Maintained accurate and organized electronic records of client interactions and eligibility determinations.
- Trained new team members on eligibility verification processes and compliance standards.
- Utilized data entry software to input and update client information accurately and promptly.
- Attended training sessions related to changes in program guidelines or regulations.
- Conducted audits of eligibility files to ensure adherence to internal policies and regulations.
Workforce Management Analyst
Pharmacare Direct
Fairfield
11.2004 - 09.2007
- Monitored real-time call center metrics to ensure optimal staffing levels and service delivery.
- Developed and implemented workforce forecasting models to enhance scheduling accuracy.
- Collaborated with management to identify and address staffing challenges and performance gaps.
- Conducted data analysis to identify trends in employee performance and operational efficiency.
- Tracked absenteeism and turnover rates to develop retention strategies.
- Maintained accurate records of workforce activities and compliance with labor regulations.
- Identified opportunities for process improvements within workforce management practices.
Education
Associate of Arts - Humanities
Miami University
Oxford, Ohio06-2012
High School Diploma -
Hamilton High School
Hamilton, Ohio01.2003
Skills
- Program management
- Data analysis
- Budget management
- Compliance oversight
- Event coordination
- Cross-department collaboration
- Customer service
- Inventory management
- Technical support
- Process improvement
- Effective communication
- Problem solving
- Team building
- Training facilitation
- Spreadsheet creation
- Account reconciliation
- Purchasing coordination
- Report preparation
- Presentation development
- Travel coordination
- Desktop publishing
- Proofreading
- Email management
References
References available upon request.
Timeline
Administrative Program Specialist
Southern Oregon University
10.2022 - 09.2025
Forklift Operator
FedEx Freight
09.2018 - 05.2022
Store Manager
Sarpino's Pizzeria
11.2014 - 05.2016
Configuration Technician
Compucom Systems, Inc.
06.2011 - 04.2014
Eligibility Associate
Medco Health Solutions
12.2007 - 06.2010
Workforce Management Analyst
Pharmacare Direct
11.2004 - 09.2007
Associate of Arts - Humanities
Miami University
High School Diploma -
Hamilton High School