Jacob Obermiller
New London,Ohio
Summary
Seasoned IT professional with a robust background at Fisher Titus Medical Center and Best Buy Geek Squad, excelling in endpoint security and client management. Demonstrated expertise in Active Directory management, Entra ID, Microsoft 365 Admin Center, Sentinel, and XDR. Proficient in fostering collaborative relationships, significantly enhancing organizational efficiency. Proven track record in diagnosing and resolving complex technical issues, ensuring optimal system functionality.
Overview
7
7
years of professional experience
Work History
Desktop Support II
Fisher Titus Medical Center
Norwalk, OH
11.2022 - Current
- Leveraged Microsoft Sentinel, Defender XDR, and Microsoft Entra for threat detection across organization-owned devices.
- Managed administrative tasks utilizing Microsoft 365 Admin Center.
- Dealt with organization-wide issues pertaining to Citrix installation upgrades, computer refresh provisioning/deployment, Imprivata installation troubleshooting, and more.
- Managing users, groups, and devices via Active Directory and Microsoft Entra.
- Handled on call rotation every five weeks, always responding to urgent issues at any hour while on call.
- Performed investigations on reported phishing emails using Defender XDR Email Submissions.
- Addressed and fixed technical problems with printers, scanners, and other peripherals.
- Resolved both wired and wireless network connectivity issues.
- Fostered collaborative relationships with colleagues and supervisors.
- Partnered with cross-functional teams to expedite resolution of intricate incidents.
- Executed diverse clerical and administrative tasks for on-site operations.
- Diagnosed and resolved hardware and software issues efficiently.
- Facilitated deployment processes for new applications and systems.
- Demonstrated calmness and patience during challenging customer interactions.
- Participated in customer service meetings to tackle unresolved issues.
- Resolved user inquiries regarding computer software and hardware issues.
- Managed comprehensive records of equipment inventory.
- Provided technical assistance to users in person, via phone or email.
- Developed comprehensive documentation for IT processes.
Geek Squad Advanced Repair Agent
Best Buy
Sandusky, OH
09.2017 - Current
- Utilized specialized ticket system for repairs within Geek Squad (Nova)
- RF Scanner Experience
- Outlook and Microsoft Teams experience
- Printer connectivity and general function troubleshooting
- Reimaged devices on a daily basis (Mac/Windows)
- Installed, managed and updated operating systems and supported applications.
- Kept records of all repairs and fixes for future reference.
- Troubleshot system failures or bugs and provided solutions to restore functionality.
- Set up hardware and installed and configured software and drivers.
- Managed security options and software in computers to maintain privacy and protection from viruses and attacks.
- Diagnosed and repaired mechanical issues according to industry standards.
- Reassembled equipment, completing inspections, testing or repairs.
- Worked with the senior technician to inspect and validate repair parts.
- Examined machines and equipment to diagnose or make repairs.
- Followed repair processes, driving high quality and short cycle time.
- Performed system and component failure analysis using diagnostic troubleshooting techniques.
- Prepared and checked cashier register tills.
- Organized cash movements between offices and to or from banks.
- Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
- Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
- Investigated and solved account issues to maintain current and accurate money systems.
- Greeted arriving guests, displaying friendly demeanor and offering assistance, directing to appropriate departments and answering basic questions regarding product availability.
Education
High School Diploma -
New London High School
05.2017
ITIL v4 Certification
Skills
- ITIL v4 Certified
- Machine Reassembly
- Client management abilities
- Software reinstallation
- Expense reporting
- Component Replacement
- Customer Relations
- Complex problem solving
- Functionality Testing
- Problem diagnostics
- Performance Analysis
- Maintenance and Repair Recordkeeping
- Hand and power tools
- Attention to Detail
- Computer System Maintenance
- Customer service
- Telephone and email communication
- Work planning and prioritization
- Operating System Configuration
- Data recovery
- Active Directory management
- Asset management
- Data security
- Malware analysis
- Endpoint security
References
- Andrew Wood - Manager at Fisher Titus Contact: 419-602-3363
- Michael Strauss - Manager at Geek Squad Contact: 440-320-3353
- Casey Warrer - Infrastructure Engineer II at Fisher Titus Contact: 419-239-5217
Accomplishments
Skydiving, rock climbing, piano, songwriter, weightlifting, making maple syrup, youth group, class president freshman year, Buckeye Boys State, school news channel, 4-H camp, jazz band, campaigned for John Kasich, Camp Mohaven, boy scouts, cross country, volunteer at Humane Society, donation of blood, volunteer at church breakfast.
Timeline
Desktop Support II
Fisher Titus Medical Center
11.2022 - Current
Geek Squad Advanced Repair Agent
Best Buy
09.2017 - Current
High School Diploma -
New London High School
ITIL v4 Certification
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