Summary
Overview
Work History
Education
Skills
Timeline
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Jacob ODonnell

Marengo,IL

Summary

Professional driver with strong expertise in vehicle recovery and roadside assistance. Skilled in operating variety of tow trucks and ensuring safe, efficient vehicle transport. Known for reliability, adaptability, and effective communication within team environments. Adept at problem-solving under pressure and delivering high-quality service to meet customer needs.

Overview

10
10
years of professional experience

Work History

Tow Truck Operator

Schock's Towing
03.2024 - Current
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
  • Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
  • Dispatch currently answer phones and dispatch while towing.
  • Help keep business operations flowing when management is out of town, in meetings or on vacation.
  • I answer all calls 24 hrs a day, every other weekend.
  • Maintain our own trucks, fix broken or loose hydraulic lines, pay for my own truck washes. Grease/fill fluids.
  • Problem solve accident scenes. How to get vehicles out of tight areas or different angles. Getting cars out from or underneath guard rails or other traffic scenes. Roll vehicles back over, or getting them out of ponds or rivers.
  • Assist in moving vintage or classic cars with care as well as motorcycles, tool boxes, forklifts, skid steers, containers or other heavy items for customers.
  • Received many accolades from customers, police and fire.
  • Also assisted in transactions at end of drop and could be counted on with large sums of Cash.

Tow Truck Driver

Redmond's Towing
07.2017 - 03.2024
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
  • Full Time Dispatcher - I started here when I was 18 and progressed to driver. Responsibilities included answering phone calls from customers, police and commercial accounts to dispatch a driver. Entered in detail into computer system to track calls progress. Verify or inspect driver tickets to ensure accuracy. Handled window for customers to pay to release or pick up vehicle (cash or credit). Helped with final release for customer to physically drive car out of lot.
  • Yard. Responsibilities include keeping lot/garage clean, sweeping, inventory cars in lot, wash fleet of trucks, minor maintenance on fleet (grease and oil), operated skid steer and assisted drivers to load/unload vehicles. Also assisted in yard maintenance, like replacing fence panels, re-stripped the yard and parking spots. Re-surfaced the back gravel lot to make level and fill in holes, maintained weeds and plowed with skid steer during heavy snowfall.
  • Training for Driver. Responsibilities included have class C license, attended driver training, went on tow/recovery calls with other drivers, unload and load vehicles on own. Due to age and insurance reasons could not operate a towing vehicle until I was 21.

Technician

Suburban Tire and Service
04.2017 - 06.2017
  • Full Time Tire Technician. Responsibilities include dismounting, mounting and balancing of all tires sold.
  • General job functions include driving a customer’s vehicle onto the lift, adequately securing the vehicle prior to dismounting the tires and wheels and then reattaching all tires and wheels to ensure proper safe operation of the vehicle.
  • Other duties include handling scrap (or take-off-tires) placing them neatly into the storage area, and many miscellaneous duties such as keeping the shop clean and oil changes

Technician

Jiffy Lube Oil Change Center
08.2016 - 02.2017
  • Full Time Technician. I assisted customers to determine service needs. Included but not limited to checking and changing oil, checked other fluids, checked tire pressures, tire rotations, vacuumed and washed windows.

Loader

United Parcel Service, UPS
02.2016 - 05.2016
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
  • Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
  • Lifted and slid packages weighing up to 25-120 pounds on conveyor belts to transport items.

HVAC Assistant

Dundee Heating & Air Conditioning
06.2015 - 07.2015
  • Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Collaborated with other professionals, such as electricians and plumbers, to ensure seamless integration of HVAC systems into building structures.

Education

Barrington High School
Barrington

Skills

  • Hold Class C license
  • Certified in TRAA standards
  • TIM certification holder
  • Dependability, responsibility, good work ethic I pick up and learn things quickly Not afraid of a little hard work!
  • Flatbed truck expertise
  • Recovering vehicles
  • Vehicle inspection
  • Lockout kit

Timeline

Tow Truck Operator

Schock's Towing
03.2024 - Current

Tow Truck Driver

Redmond's Towing
07.2017 - 03.2024

Technician

Suburban Tire and Service
04.2017 - 06.2017

Technician

Jiffy Lube Oil Change Center
08.2016 - 02.2017

Loader

United Parcel Service, UPS
02.2016 - 05.2016

HVAC Assistant

Dundee Heating & Air Conditioning
06.2015 - 07.2015

Barrington High School

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Jacob ODonnell