Jacob Okai-koi
The Bronx,NY
Summary
Versatile and compassionate professional with experience at Heartcare Consultants, adept in care management and office management. Demonstrated ability to maintain privacy and confidentiality, alongside strong clinical skills. Proven track record in improving patient comfort and streamlining documentation processes, enhancing operational efficiency by 30%. Skilled in cultural competence and group leadership, committed to delivering exceptional service and support.
Overview
2
2
years of professional experience
Work History
Nurse Assistant/Receptionist Intern
Heartcare Consultants
05.2024 - 09.2024
- Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
- Answered call lights promptly and responded to requests from patients in a timely manner.
- Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
- Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
Childcare Provider
Happy Family Daycare
06.2022 - 06.2023
- Liaised with parents and guardians to discuss child progress.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Introduced children to educational games and activities to boost learning.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Customer Service Representative
Family Dollar
01.2023 - 05.2023
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Dean's Assistant
Work Based Learning
10.2022 - 05.2023
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
No Degree - Business Economics
University At Albany
Albany, NY05-2027
High School Diploma -
New Visions AMS
The Bronx, NY06-2023
Skills
- Privacy and confidentiality
- Cultural competence
- Staff Assistance
- Clinical skills
- Product Knowledge
- Call Management
- Complaint resolution
- Office Management
- Document Preparation
- Care management
- Group leadership
Accomplishments
Honors
Summa Cum Laude
Languages
English
Native or Bilingual
Twi
Native or Bilingual
Ga
Native or Bilingual
Timeline
Nurse Assistant/Receptionist Intern
Heartcare Consultants
05.2024 - 09.2024
Customer Service Representative
Family Dollar
01.2023 - 05.2023
Dean's Assistant
Work Based Learning
10.2022 - 05.2023
Childcare Provider
Happy Family Daycare
06.2022 - 06.2023
No Degree - Business Economics
University At Albany
High School Diploma -
New Visions AMS