Jacob Ollerhead
Norton,MA
Summary
Motivated Computer Science student with practical experience in IT support and software development. a strong foundation in troubleshooting and system optimization, combined with excellent communication skills. A dedicated problem-solver who adapts quickly to new technologies and environments.
Overview
3
3
years of professional experience
Work History
Lifeguard
Town of Norton
Norton, MA
06.2023 - 08.2025
- Monitored pool activities to ensure safety and compliance with regulations.
- Conducted regular safety inspections of facilities and equipment for compliance.
- Responded promptly to emergencies, executing rescue techniques and first aid procedures.
IT Technical Support Intern
GZA
Norwood, MA
06.2024 - 08.2024
- Provided technical support for hardware and software issues, ensuring quick resolution of user inquiries.
- Assisted in troubleshooting network connectivity problems, enhancing communication efficiency across departments.
- Performed routine maintenance on computer systems, improving overall system performance and reliability.
- Documented support processes and solutions, contributing to knowledge base for future reference by team members.
Pool Lifeguard
Town of North Attleboro
North Attleboro, MA
06.2022 - 08.2023
- Monitored pool activities to ensure safety and adherence to regulations.
- Responded promptly to emergencies, executing rescue techniques and first aid procedures.
- Assisted in organizing recreational activities, enhancing guest engagement at the facility.
Education
Bachelor of Science - Computer Science
University of Vermont
Burlington, VT12-2027
Skills
- Strong communicator
- Effective problem-solver
- Leadership qualities
- Always willing to learn
Timeline
IT Technical Support Intern
GZA
06.2024 - 08.2024
Lifeguard
Town of Norton
06.2023 - 08.2025
Pool Lifeguard
Town of North Attleboro
06.2022 - 08.2023
Bachelor of Science - Computer Science
University of Vermont