Jacob Olmeda
Las Vegas,NV
Summary
Adept at optimizing operations and enhancing customer satisfaction, my tenure at Preferred Homecare honed my route optimization and customer service skills. Achievements include innovating field efficiencies and mastering material handling, underscored by a commitment to resolving customer complaints efficiently, showcasing my analytical problem-solving and hospitality prowess.
Overview
11
11
years of professional experience
Work History
Lead Dispatcher
Preferred Homecare
Las Vegas, NV
03.2023 - Current
- Developed and monitored field efficiencies and innovated new ways to improve operations.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Investigated complaints from customers regarding late arrivals or missed pickups.
- Analyzed daily shipping volumes, vehicle capacities, and driver availability to optimize routes.
- Identified needs of customers promptly and efficiently.
- Covered shifts for time off requests or absences within my team to ensure full coverage for optimal performance.
Customer Service Technician
Preferred Homecare
Las Vegas, NV
02.2020 - 03.2023
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Inspected vehicle and maintained gas, oil and water levels.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered medical supplies to homes, hospitals, and other healthcare facilities in a timely manner.
- Provided customer service by answering questions regarding products or services delivered.
- Completed paperwork related to completed deliveries accurately and legibly.
Material Handler
Xtreme Manufacturing
Las Vegas, NV
09.2018 - 02.2020
- Organized warehouse operations, including stocking, sorting, and picking.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Monitoring assembly lines for any part shortages and/or surpluses.
- Keeping on schedule with the bill of materials and scheduled assemblies.
- Expert familiarization in parts, part numbers, and part locations for sorting and replenishing inventory.
Deli Clerk
Walmart
Las Vegas, NV
03.2016 - 09.2018
- Weighed, wrapped, and labeled meats and cheeses for customers' orders.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Informed customers of deli specials to increase profits.
- Maintained cleanliness of the deli area and equipment.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Stocked shelves with fresh items daily.
- Offered samples to promote and upsell specials.
- Maintained safe food handling practices to prevent germ spread.
- Rotated product on shelves to ensure freshness.
- Conducted closing duties such as cleaning kitchen equipment and mopping floors at the end of shift.
Cart Attendant
Walmart
Las Vegas, NV
04.2015 - 03.2016
- Provided excellent customer service to ensure customer satisfaction.
- Organized carts in bay after returning from parking lot.
- Cleaned carts regularly to maintain hygiene and customer comfort.
- Maintained cleanliness of the parking lot by removing debris and litter.
Assistant (Volunteer)
Valley Hospital
Las Vegas, NV
02.2014 - 06.2014
- Replenished items to maintain stock availability.
- Helped prepare rooms for incoming patients by changing linens, cleaning surfaces.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Education
High School Diploma -
Eldorado Highschool
Las Vegas, NV06-2014
Skills
- customer service
- Food Preparation Skills
- Meal Preparation Expertise
- Product Shelving
- Thorough Cleaning
- Order Processing
- Material Handling
- Forklift Operation (Sit Down & Reach Truck)
- Scissor Lift Operation
- Hospitality
- Troubleshooting
- Freight Handling
- Time Management
- Route Optimization
- Analytical Problem Solving
Timeline
Lead Dispatcher
Preferred Homecare
03.2023 - Current
Customer Service Technician
Preferred Homecare
02.2020 - 03.2023
Material Handler
Xtreme Manufacturing
09.2018 - 02.2020
Deli Clerk
Walmart
03.2016 - 09.2018
Cart Attendant
Walmart
04.2015 - 03.2016
Assistant (Volunteer)
Valley Hospital
02.2014 - 06.2014
High School Diploma -
Eldorado Highschool
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