Jacob Olney
Arvada,CO
Summary
Dynamic Maintenance Supervisor at Cushman & Wakefield with a proven track record in team management and process improvement. Enhanced operational efficiency and customer satisfaction through effective communication and complex problem-solving. Skilled in training and mentoring staff, while implementing cost-saving measures that significantly reduced expenses. Committed to fostering a culture of excellence.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Maintenance Supervisor
Cushman & Wakefield
05.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Communicate Effectively. Flexible and willing to fill in and support wherever was needed.
- Productive Multitasker and operates well under pressure and deadlines.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Merchandiser
Dr Pepper Snapple Group
01.2022 - 05.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
Professional Mover
Amazing Moves
05.2020 - 01.2022
- Ensured timely completion of moving projects by effectively managing time and resources.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 500 lbs.
- Demonstrated excellent teamwork skills, collaborating with fellow movers to complete tasks quickly and accurately.
- Contributed to positive company reputation by providing exceptional customer service at all times.
- Consistently met deadlines for moving projects by working efficiently under pressure without sacrificing quality or safety standards.
- Negotiated challenging obstacles like narrow hallways or staircases with large furniture pieces while minimizing property damage risks.
- Developed strong rapport with customers, addressing any concerns or special requests to ensure a smooth moving experience.
- Adapted to changing client needs or requests during moves, ensuring a seamless experience that met expectations.
- Assisted in the disassembly and reassembly of furniture, ensuring all items were properly protected during transport.
- Improved customer satisfaction by efficiently packing, loading, and unloading belongings with care and precision.
- Managed inventory of packing supplies, maintaining adequate stock levels to accommodate various project sizes.
- Operated with safety and skill to avoid accidents and delays.
- Displayed strong attention to detail when handling fragile items, ensuring they arrived at their destination undamaged.
- Maintained a high level of safety for both clients'' possessions and team members through proper lifting techniques and equipment usage.
- Operated moving vehicles safely and responsibly, adhering to all traffic laws while navigating various routes as needed.
- Utilized advanced problem-solving skills to overcome unforeseen challenges during moves, such as tight spaces or difficult-to-move items.
- Collaborated cross-functionally with office staff, providing updates on job progress and problem-solving to ensure customer satisfaction.
Education
Pomona High School
Arvada, COSkills
- Training and mentoring
- Goal oriented
- Team management
- Customer service
- Service Excellence
- Complex Problem-solving
- Inventory control
- Staff development
- Conflict resolution
- Inventory oversight
- Google and Microsoft/ Yardi Experience
- Team building
- Processes and procedures
- Operations management
- Process improvement
Accomplishments
- Documented and resolved Work Orders which led to Customer Satisfaction
- Collaborated with Front Office in the Achievement of Successful Business Operation
- Achieved Motivation by completing Self Reflection with accuracy and efficiency.
Certification
- [EPA HVAC Type 2 ], [Cushman and Wakefield] - [09-2024-09-2026]
- Knowledge in BICSI,EI/TIA and NEC Standards
- OSP and Fiber Knowledge
Languages
English
Timeline
Maintenance Supervisor
Cushman & Wakefield
05.2023 - Current
Merchandiser
Dr Pepper Snapple Group
01.2022 - 05.2023
Professional Mover
Amazing Moves
05.2020 - 01.2022
Pomona High School
Works directly within the Church and Community at a Tuesday Night Men's Group to Encourage
Volunteer
Usher/Greeter
Check-In
Recommendation Letters Upon Reference
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