Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

JACOB ORR

Portland,OR

Summary

Dedicated professional adept at recovering cars, vans and trucks and safely towing to destination. Proficient in working with roadside assistance programs, businesses, private customers and police departments. Expert Driver with background operating loading equipment and managing loads. Record of success in meeting delivery schedules and satisfying clients. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Tow Truck Driver

professional towing
Beaverton, OR
01.2018 - 10.2023
  • Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
  • Maintained accurate records of all towing activities.
  • Checked chains, cables, straps, and winches for proper operation and safety purposes.
  • Performed vehicle inspections prior to towing.
  • Loaded heavy items onto flatbeds using cranes and pulleys safely and securely.
  • Patrolled assigned areas in search of disabled vehicles requiring service.
  • Conducted regular maintenance checks including oil levels, brake fluid levels, air pressure levels in tires.
  • Utilized radios or telephones to communicate with dispatch personnel regarding job details.
  • Responded promptly to emergency calls from dispatch personnel or customers in need of help.
  • Worked closely with other drivers, mechanics, tow operators during shifts.
  • Assisted with the loading and unloading of vehicles onto tow truck.
  • Transported vehicles from accident scenes to repair shops or storage lots.
  • Provided courteous customer service at all times by being friendly, helpful, and professional.
  • Communicated effectively with customers to assess their needs and provide appropriate solutions.
  • Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
  • Followed company policies and procedures related to health and safety guidelines.
  • Assisted customers in understanding how tow trucks work and what services are available.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Provided safety, security and transportation in accordance with policies, procedures and regulations.
  • Prepared necessary forms and reports with accuracy to perform essential recordkeeping.
  • Maintained safe driving habits to protect property and general public on roadways.

Shipping and Receiving Associate

FedEx
Portland, OR
06.2015 - 01.2018
  • Verified shipping documents, such as bills of lading, packing slips, invoices and purchase orders.
  • Received and verified incoming shipments to ensure accuracy of order quantities and product types.
  • Reported any discrepancies between physical count versus computer count of inventory items.
  • Picked materials from warehouse shelves based on customer orders for shipment preparation.
  • Utilized RF scanners for inventory control processes.
  • Provided customer service support when needed by answering inquiries about orders via phone or email.
  • Prepared outbound shipments for delivery by selecting appropriate packages and labeling with required information.
  • Communicated with vendors regarding backorders, damages, shortages, returns and other issues related to receiving process.
  • Loaded and unloaded trucks using a forklift or pallet jack in a safe manner.
  • Followed all safety regulations when handling hazardous materials during the shipping and receiving process.
  • Inspected products to ensure they met quality standards prior to shipment.
  • Maintained accurate records of received goods and shipped orders in computerized inventory system.
  • Obtained required documentation to process shipments and support movement.
  • Coached new staff preparing outgoing and receiving incoming shipments.

Courier Runner

Courier Direct
Tualatin, OR
02.2012 - 06.2015
  • Verified that all documents were accurate and complete before delivering packages.
  • Followed company safety policies and procedures while driving assigned routes.
  • Loaded packages into the vehicle using correct lifting techniques whenever possible.
  • Inspected package contents for damage prior to delivery to ensure quality assurance standards were met.
  • Operated two-way radio communication systems to report progress of deliveries or other issues encountered on route.
  • Picked up and delivered packages to customers in a timely manner.
  • Communicated regularly with dispatch office regarding pickup and delivery locations, estimated time of arrival, delays.
  • Developed positive relationships with customers through friendly interaction during pickups and deliveries.
  • Utilized knowledge of local roads, streets, highways, and landmarks to effectively navigate routes.
  • Conducted daily vehicle inspections, ensuring proper working order of brakes, lights and tires.
  • Undertook additional duties as requested by supervisor or management team members.
  • Assisted with loading and unloading of cargo from vehicles when necessary.
  • Provided customer service by responding to inquiries about delivery times and status updates.
  • Reported any incidents involving property damage or injury immediately upon occurrence.

Education

High School Diploma -

Sherwood High School
Sherwood, OR
06-2007

Skills

  • Hydraulics
  • Vehicle maintenance and repair
  • Roadside Assistance
  • Safety Management
  • operate sirens and lights
  • public safety
  • heavy machine certified
  • Organization and Planning
  • Strong Work Ethic
  • Safe Driving Practices
  • Problem-solving capabilities
  • Customer Service
  • Defensive Driving Techniques
  • Quality control
  • GPS Applications
  • Time management abilities
  • Adaptability and Flexibility
  • Reliability

Certification

  • over head crane certified
  • fork lift certified
  • scissor lift certified

References

References available upon request.

Timeline

Tow Truck Driver

professional towing
01.2018 - 10.2023

Shipping and Receiving Associate

FedEx
06.2015 - 01.2018

Courier Runner

Courier Direct
02.2012 - 06.2015

High School Diploma -

Sherwood High School

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JACOB ORR