Jacob Ossler
Huntley,IL
Summary
Skilled Customer Service Supervisor with a background in managing teams, ensuring high-quality customer interactions, and resolving complex customer complaints. Strengths include problem-solving capabilities, strong leadership skills, and the ability to implement effective customer service protocols. Previous work has resulted in improved team productivity, enhanced customer satisfaction rates, and streamlined service procedures.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Jewel Osco
Huntley, Illinois
05.2023 - Current
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Guided employees in handling difficult or complex problems.
- Evaluated and authenticated returns, exchanges and voids.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Researched and prepared reports required by management or governmental agencies.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Performed daily opening and closing procedures for the register area.
Cashier
Jewel Osco
Huntley, Illinois
10.2020 - 08.2022
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions and provided store information.
- Stocked shelves with merchandise when needed.
Education
Bachelor of Science - Finance
Western Governers University
Salt Lake City, Utah03-2026
High School Diploma -
Huntley High School
Huntley, IL05-2022
Skills
- Customer relations
- Decision-making
- Training and mentoring
- Cash handling and auditing
- Team leadership
- Multitasking and organization
- Task delegation
- Cash management
Timeline
Customer Service Supervisor
Jewel Osco
05.2023 - Current
Cashier
Jewel Osco
10.2020 - 08.2022
Bachelor of Science - Finance
Western Governers University
High School Diploma -
Huntley High School
Similar Profiles
Sylteice BoucheeSylteice Bouchee
Night Stock Clerk at Jewel-OscoNight Stock Clerk at Jewel-Osco
Andrew PetersonAndrew Peterson
Meat Cutter at Jewel OscoMeat Cutter at Jewel Osco
Jake EricksonJake Erickson
Produce Associate at Jewel-OscoProduce Associate at Jewel-Osco
Husan RazaHusan Raza
Cashier at Jewel OscoCashier at Jewel Osco
Aiden GibbonsAiden Gibbons
Server at Red LobsterServer at Red Lobster