Jacob Osterhage
Chicago,IL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Demonstrates a strong ability to handle tables of all sizes with accuracy and impeccable service, striving to meet customer needs and drive satisfaction to promote long-term loyalty. Brings strengths in inventory management, training, and customer service, consistently demonstrating a friendly and knowledgeable demeanor. A dedicated team player, and a great track record of successfully satisfying sales objectives and securing repeat patronage.
Overview
5
5
years of professional experience
Work History
Waitstaff
Lou Malnatis Pizzeria
Gold Coast, Chicago, Illinois
10.2022 - 10.2024
- Provided excellent customer service by anticipating guest needs, responding promptly, and acknowledging all guests, however busy and at whatever time of day.
- Checked on guests during meals to ensure satisfaction with each course.
- Resolved customer complaints in a polite manner according to company policy.
- Supported other wait staff members when needed during peak times.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Assisted guests with making food and beverage selections.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Took accurate food and drink orders, using a POS ordering software system.
- Handled cash transactions effectively using POS systems
- Maintained punctual service with correct food conditions
- Cleared dishes promptly between courses
- Ensured dining area remained clean throughout shifts
- Ensured compliance with food quality standards prior to serving
- Stayed informed of all current ingredients, menu items, garnishes and their methods of preparation
- Ensured adherence to health department food handling regulations
- Executed start and end tasks, including dining area preparation
Store Associate
ALDI Grocery
Detroit, MI
08.2021 - 01.2022
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Ensured the cleanliness and tidiness of the store.
- Organized store displays to ensure maximum visibility of products.
- Assisted with loading and unloading deliveries from vendors.
- Performed daily opening and closing procedures for store operation.
- Demonstrated excellent customer service skills at all times.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Solicited sales from customers by identifying product needs and locating merchandise.
Sales Associate
Champs Sports
Detroit, MI
11.2019 - 01.2022
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted customers with product selection, sizing, and styling.
- Helped customers find specific products, answered questions, and offered product advice.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Built relationships with customers to encourage repeat business.
- Developed trusting relationships with customers by making personal connections.
- Maintained cleanliness of store environment, including floors, windows, and displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color, or style.
Education
Bachelor of Arts - Pastoral Studies
Moody Bible Institute
Chicago, IL05-2025
High School Diploma -
L'Anse Creuse High School North
Macomb, MI05-2021
Skills
- Table management
- Reservation Management
- Menu knowledge
- Menu presentation
- Customer Relationship Management
- Customer Service Management
- Guest Relations
- Hospitality and accommodation
- Upselling strategies
- Product Sales
References
References available upon request.
Timeline
Waitstaff
Lou Malnatis Pizzeria
10.2022 - 10.2024
Store Associate
ALDI Grocery
08.2021 - 01.2022
Sales Associate
Champs Sports
11.2019 - 01.2022
Bachelor of Arts - Pastoral Studies
Moody Bible Institute
High School Diploma -
L'Anse Creuse High School North