Jacob Ott
Port Charlotte
Summary
Digital Marketing Strategy student at Florida Gulf Coast University focused on customer psychology, brand perception, and front-facing business environments. Experienced in high-volume service settings requiring communication precision, adaptability, and brand representation. Developing strengths in content creation, customer experience strategy, and hospitality operations.
Overview
1
1
year of professional experience
Work History
Barista
Starbucks
Punta Gorda, FL
05.2023 - 12.2023
- Delivered high-volume, customer-facing service in a fast-paced brand-driven environment
- Maintained strict brand presentation and communication standards
- Processed transactions accurately while managing peak-hour workflow
- Resolved customer concerns professionally to protect brand perception
- Contributed to positive first-impression experiences through tone, posture, and efficiency
Education
Bachelor of Science - Marketing, Concentration: Digital Marketing Strategy
Florida Gulf Coast University
Fort Myers, FL05-2028
High School Diploma - Magna Cum Laude
Port Charlotte High School
Port Charlotte, FL05-2023
Skills
- Technical: Microsoft Excel, Microsoft Word, Digital communication tools
- Professional: Customer experience awareness, Brand representation, Front-desk readiness, Verbal communication, Team coordination, Time management
Languages
English
Native or Bilingual
Timeline
Barista
Starbucks
05.2023 - 12.2023
High School Diploma - Magna Cum Laude
Port Charlotte High School
Bachelor of Science - Marketing, Concentration: Digital Marketing Strategy
Florida Gulf Coast University
PROFESSIONAL DEVELOPMENT
- Completed LinkedIn Learning coursework in business communication and professional presentation
- Building knowledge in digital marketing strategy and consumer behavior