Jacob Owens
Manager
Norristown,PA
Summary
Dynamic manager with extensive experience at Chick-fil-A, excelling in team leadership and customer service. Achieved departmental goals through strategic planning and enhanced operational efficiency, resulting in improved customer satisfaction and reduced costs. Skilled in conflict resolution and staff development, fostering a collaborative and high-performing work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Chick Fil a Manager
Kevin McDavid
03.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
McDonald’s Manager
Arlene
01.2017 - 03.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
High School Diploma -
Norristown Area High School
Norristown, PA06.2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Staff development
- Performance management
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Performance evaluations
- Budget control
- Clear communication
- Safety procedures
- Work prioritization
- Coaching and mentoring
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Effective communication
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team development
- Work Planning and Prioritization
- Hiring and training
- Managing operations and efficiency
- Customer relationship management
- Training and development
- Staff training
- Employee coaching and mentoring
- Scheduling and coordinating
- Professional and courteous
- Good judgment
- Process improvement
- Active listening
- Employee development
- Problem-solving aptitude
Certification
Food safety procedures
Timeline
Chick Fil a Manager
Kevin McDavid
03.2019 - Current
McDonald’s Manager
Arlene
01.2017 - 03.2019
High School Diploma -
Norristown Area High School
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