Jacob Painter
Ozark,MO
Summary
Dynamic Systems Engineer with a proven track record at Bass Pro Shops, spearheading the development and management of cutting-edge retail solutions. Leveraged expertise in containerization and effective communication to drive project success. Demonstrated leadership in automating deployments and enhancing system scalability, significantly improving operational efficiency. Known for innovative problem-solving and collaborative approach, delivering impactful results.
Overview
10
10
years of professional experience
Work History
Systems Engineer 3
Bass Pro Shops
11.2023 - Current
- Spearheaded design, build-out, and implementation of SUSE Manager for Retail at Bass Pro. Onboarded more than 2000 salt clients and created golden kiwi images for servers and registers.
- Designed and Engineered automated imaging solution for registers utilizing Salt-boot and Python reducing hours of configuration down to minutes.
- Build and Deploy Virtual Machines in VMWare VCenter and finish final OS and Application configurations needed for numerous store openings during both build and go-live phases.
- Partner with Cross-Functional teams to address outages and progress initiatives effectively.
- Collaborated across application, infrastructure, and security teams to successfully complete cloud migration of Retail Kubernetes environments from on prem.
- Designed, implemented, and manage Kubernetes deployment server for engineering team on SLES 15 providing more secure and stable releases.
- Built dashboard for SUSE Manager to visualize metrics resulting in greater visibility of overall environment.
Systems Engineer 2
Bass Pro Shops
03.2022 - 11.2023
Developer 1
Bass Pro Shops
08.2020 - 03.2022
- Assisted Senior Developer and Vendor with design and implementation of global, load-balanced, fully redundant payment gateway, significantly improving transaction reliability and performance.
- Designed, built, and implemented SUSE Manager for Retail at Bass Pro. Imaged and optimized patch lifecycle for initial infrastructure of 150+ servers.
- Collaborated with application and security teams to design OS release and patch management cadence.
- Helped maintain register Point of Sale application by creating xml and implementing request changes and features.
- Oversaw entire register solution, from selecting hardware, to operating system configuration, to application support.
IT - Retail POS Support Supervisor
Bass Pro Shops
05.2018 - 08.2020
- Led Register Support team, managing support for both hardware and software aspects of register solution. Focus on first-call resolution and providing team with tailored tools drove efficiency to result in near 100% call engagement and remediation.
- Spearheaded DevOps conceptual team with expertise in iSeries programs and languages (RPG and Java), bridging communication gaps between developers, infrastructure engineers, and support analysts in Retail. This drove efficiency and resulted in greater stability overall.
- Pioneered and trailblazed transition to Linux from Windows using SLES 12. Significantly reduced contract costs from adopting Linux and resulted in enhanced system performance, stability, security, and compliance.
- Managed major integration effort to merge with competitor after we acquired them. Deigned and implemented day one strategy for registers across both brands. Designed and implemented complete refresh of register foot print at acquired company of nearly 2000 devices.
- Handled vendor relations for our various vendors, working on contract management, future endeavors, and major issues.
- Developed and managed the entire lifecycle of internal tools, enhancing efficiency for the register support team and developers on both small and major issues.
- Designed a log harvesting tool that significantly improved the speed and accuracy of capturing logs for bug resolution, transforming a time-consuming process into a simple, efficient task.
- Played a crucial role in sourcing, ensuring delivery, staging, and configuring equipment for new store openings, ensuring all register equipment was quality assured and documented for Go-Live.
- Improved team response times and flexibility under pressure.
- Successfully met tight deadlines in dynamic environments, overcoming construction delays and other obstacles.
IT - Retail POS Support Team Lead
Bass Pro Shops
01.2016 - 05.2018
IT - Retail POS Support
Bass Pro Shops
08.2014 - 01.2016
- Handled daily call and ticket load average of 35-40.
- Identified and resolved hardware and software issues affecting POS systems, including register malfunctions, software glitches, and connectivity problems.
- Effectively communicated across multiple team to address store and service outages identified efficiently.
- Performed routine maintenance on POS hardware, such as cash registers, barcode scanners, receipt printers, and payment terminals, to ensure optimal performance.
- Addressed software-related issues by reinstalling or updating POS software, configuring settings, and ensuring compatibility with other systems.
- Provided technical support to store staff, assisting them with troubleshooting steps and guiding them through problem resolution processes.
- Assisted in installation and configuration of new POS systems and software updates, ensuring minimal disruption to store operations.
- Maintained detailed records of issues encountered and solutions implemented, contributed to knowledge base for future reference.
- Worked closely with IT and operations teams to ensure seamless integration and functionality of POS systems within retail.
Education
Unfinished - Computer Science And Programming
Hesston College
Hesston, KSSkills
- Kubernetes Deployment and Orchestration Expertise
- Advanced Linux Administration and Troubleshooting
- Cloud Infrastructure Management (AWS, Azure)
- Automation and Scripting Proficiency (Bash, Python)
- System Monitoring and Performance Tuning
- DevOps Practices and Tools (CI/CD, Git, Jenkins)
- Database Management (PostgreSQL, IBM DB2)
- Configuration Management with Salt
- Metrics and Alerting Setup (Prometheus, Grafana)
- Regulatory Compliance (PCI-DSS)
Timeline
Systems Engineer 3
Bass Pro Shops
11.2023 - Current
Systems Engineer 2
Bass Pro Shops
03.2022 - 11.2023
Developer 1
Bass Pro Shops
08.2020 - 03.2022
IT - Retail POS Support Supervisor
Bass Pro Shops
05.2018 - 08.2020
IT - Retail POS Support Team Lead
Bass Pro Shops
01.2016 - 05.2018
IT - Retail POS Support
Bass Pro Shops
08.2014 - 01.2016
Unfinished - Computer Science And Programming
Hesston College