Jacob Pankin
Bridgeport,CT
Overview
8
8
years of professional experience
Work History
Server
Lantern Point Taverna
11.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Uncorked
07.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Host
Buffalo Wild Wings
10.2022 - 12.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Line Cook
Spoonfed NYC
01.2017 - 08.2019
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Education
Bachelor Of Applied Arts And Science - Communication Sciences
Hunter College
New York, NY05.2022
Skills
- Positive and professional
- Hospitality service expertise
- Guest engagement
- Exceptional customer service
- Cash handling
- Strong work ethic
- Professional appearance
- Multitasking and organization
- Upselling techniques
- Hostess support
- Team member support
- Server training
- Effective customer upselling
- Excellent communication
Timeline
Server
Lantern Point Taverna
11.2023 - Current
Server
Uncorked
07.2023 - 11.2023
Host
Buffalo Wild Wings
10.2022 - 12.2022
Line Cook
Spoonfed NYC
01.2017 - 08.2019
Bachelor Of Applied Arts And Science - Communication Sciences
Hunter College