Summary
Overview
Work History
Education
Skills
Timeline
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Jacob paradis

Andalusia,AL

Summary

Dynamic professional with a proven track record in the Army, excelling in customer support and mechanical diagnostics. Adept at enhancing client satisfaction and mentoring teams, I leverage strong problem-solving skills and a goal-oriented mindset to drive performance improvements and streamline operations. Committed to delivering high-quality results in challenging environments.

Overview

4
4
years of professional experience

Work History

TMDE REPRESENTITIVE

Army
05.2022 - Current
  • Managed customer inquiries and resolved issues efficiently, enhancing overall client satisfaction.
  • Developed product knowledge to assist customers effectively in selecting appropriate solutions.
  • Collaborated with team members to streamline communication processes, improving workflow efficiency.
  • Trained new representatives on policies and procedures, fostering a supportive learning environment.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Developed training materials, improving onboarding processes for new representatives.
  • Coordinated special projects, aligning efforts with organizational objectives to drive results.

CH47 MECHANIC

Army
07.2021 - Current
  • Diagnosed and repaired mechanical issues on various vehicles and equipment to ensure operational readiness.
  • Conducted routine maintenance checks, enhancing vehicle performance and reliability in diverse environments.
  • Utilized diagnostic tools and systems to identify faults, streamlining repair processes.
  • Mentored junior mechanics, improving team efficiency and knowledge transfer within the unit.
  • Provided emergency repairs in field conditions, ensuring mission success under pressure.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
  • Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.

Education

High School Diploma -

PACKINGHOUSE CHRISTIAN ACADAMY
Redlands, CA

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency
  • Client relationship building
  • Client services
  • Staff training
  • Records management
  • Telephone reception
  • Paperwork processing
  • Performance improvement
  • Network development

Timeline

TMDE REPRESENTITIVE

Army
05.2022 - Current

CH47 MECHANIC

Army
07.2021 - Current

High School Diploma -

PACKINGHOUSE CHRISTIAN ACADAMY

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Jacob paradis